FAQs & Troubleshooting
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257 Results
- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3One or more of my colors are not printing (blank). What can I do?
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 7What driver package format is supported by my Linux distribution?
- 8Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 9Can I use AirPrint with my Brother machine?
- 10The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 11Locate files scanned with ControlCenter2 (For Macintosh)
- 12Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 13When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 14Where is the USB port on the machine?
- 15Replace Ink
- 16I cannot send a fax using PC-FAX (Windows 10)
- 17I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 18I want to print using CUPS while keeping SELinux enabled. (Linux)
- 19I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 20Delete print jobs from the print queue.
- 21Stop my Brother machine from automatically redialing a number.
- 22Configure a cover page for PC-FAX.
- 23I cannot print from my computer via USB.
- 24Change the printer driver settings (Windows/macOS)
- 25The printer status is Offline or Paused.
- 26The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 27Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 28Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 29Is my Brother machine compatible with Windows Vista?
- 30Scan a document in Mac OS X 10.7.
- 31The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 32Why doesn't the machine answer when receiving a call?
- 33I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 34When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 35I'm using Macintosh. What is the PreScan option used for?
- 36"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 37Delete a network scanner entry. (Linux)
- 38Pre-Required Procedures (Linux)
- 39Can I print from or scan to Android™ Smartphone?
- 40How do I know which side up my photo paper should be in the tray?
- 41How do I cancel a Broadcast fax in progress?
- 42Scan and save a document in PDF format (Scan to File)
- 43Can I change the time displayed on my Brother machine's LCD from 24-hour (military) format to 12-hour format?
- 44Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 45Paper Jam
- 46When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 47The LCD displays an error code (number). What does it mean?
- 48How do I load envelopes into my machine?
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50I cannot install the driver when using the Driver Install Tool. (Linux)