FAQs & Troubleshooting
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257 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3One or more of my colors are not printing (blank). What can I do?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7What driver package format is supported by my Linux distribution?
- 8Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 9Can I use AirPrint with my Brother machine?
- 10Locate files scanned with ControlCenter2 (For Macintosh)
- 11Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 12When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 13Replace Ink
- 14I cannot send a fax using PC-FAX (Windows 10)
- 15I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 16I want to print using CUPS while keeping SELinux enabled. (Linux)
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18Delete print jobs from the print queue.
- 19Configure a cover page for PC-FAX.
- 20I cannot print from my computer via USB.
- 21Change the printer driver settings (Windows/macOS)
- 22The printer status is Offline or Paused.
- 23The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 24Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 25Where is the USB port on the machine?
- 26The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 27Why doesn't the machine answer when receiving a call?
- 28I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 29Delete a network scanner entry. (Linux)
- 30Pre-Required Procedures (Linux)
- 31Can I print from or scan to Android™ Smartphone?
- 32How do I know which side up my photo paper should be in the tray?
- 33How do I cancel a Broadcast fax in progress?
- 34Scan and save a document in PDF format (Scan to File)
- 35Can I change the time displayed on my Brother machine's LCD from 24-hour (military) format to 12-hour format?
- 36Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 37Paper Jam
- 38When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 39The LCD displays an error code (number). What does it mean?
- 40How do I load envelopes into my machine?
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42I cannot install the driver when using the Driver Install Tool. (Linux)
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 45I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 46I installed scan-key-tool, but it does not work. (Linux)
- 47When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 48Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 49I cannot find some option in the Printing preferences. (For Windows)
- 50The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)