FAQs & Troubleshooting
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319 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5Load paper in the paper tray
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 8Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 9How do I know which side up my photo paper should be in the tray?
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11What is Brother iPrint&Scan?
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13How to identify your Operating System (OS).
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 16I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 17I cannot send a fax using PC-FAX (Windows 10)
- 18ControlCenter3 displays a blank screen at startup (Windows)
- 19I cannot make borderless prints.
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 23I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 24Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 25Can I use voice mail on the same line as my Brother machine?
- 26How do I load envelopes into my machine?
- 27Cannot print after a Windows 10 update (June 2020)
- 28Wireless setup is requesting a WPS PIN to complete the setup
- 29When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 30Locate files scanned with ControlCenter3 (For Windows)
- 31The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 32Print using only the black ink cartridge when the Color cartridges have run out.
- 33Which E-mail packages are compatible with ControlCenter3?
- 34When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 35Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 36Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 37I still receive the error message "Paper Jam" after I removed the jammed paper.
- 38I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 39Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 40When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 41When I print, the pages are smudged with ink. What should I do?
- 42Where is the USB port on the machine?
- 43I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 44Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 45I'm using Mac OS X 10.4/10.5. How do I use the Brother Status Monitor Widget?
- 46I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 47My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 48The downloaded driver's name is different from my machine's name. (Linux)
- 49Send a fax using PC-FAX with LPD/LPRng (Linux)
- 50Protect your Brother machine against unauthorised access over the network