FAQs & Troubleshooting
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- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2How do I load envelopes into my machine?
- 3The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 4Scan and save a document in PDF format (Scan to File)
- 5Paper Jam
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 8Can third party ink be used to refill the ink cartridges?
- 9One or more of my colors are not printing (blank). What can I do?
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12Wireless setup is requesting a WPS PIN to complete the setup
- 13Set up your Brother machine on a wireless network.
- 14Delete print jobs from the print queue.
- 15Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 16Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 17Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 18I still receive the error message "Paper Jam" after I removed the jammed paper.
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 21Locate files scanned with ControlCenter3 (For Windows)
- 22Can I print from or scan to Android™ Smartphone?
- 23How many times will my Brother machine automatically redial a busy number?
- 24The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 25I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 26When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 27Where is the USB port on the machine?
- 28Why doesn't the machine answer when receiving a call?
- 29Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 30Print command (cupswrapper) (Linux)
- 31I want to print using CUPS while keeping SELinux enabled. (Linux)
- 32Enable the Brother machine's network interface.
- 33"Offline" appears on the Status Monitor.
- 34Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 35Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 36Where do I find manuals for my Brother machine?
- 37I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 38When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 39I cannot scan when using SELinux (Security-Enhanced Linux)
- 40When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 41Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 42Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 43Open the Status Monitor
- 44The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 45Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 46Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 47Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 48I am unable to change my Brother machine's Receive Mode.
- 49Delete numbers stored in my Brother machine's Caller ID History.
- 50What is the Network Shared printing?