FAQs & Troubleshooting
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249 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Can I use voice mail on the same line as my Brother machine?
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5Pre-Required Procedures (Linux)
- 6When I print, the pages are smudged with ink. What should I do?
- 7How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 8Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 9ControlCenter3 displays a blank screen at startup (Windows)
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11What is Distinctive Ring and how do I program it?
- 12Can I confirm that the FAX was sent correctly?
- 13What driver package format is supported by my Linux distribution?
- 14Replace Ink
- 15I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18Open the Status Monitor
- 19I cannot find some option in the Printing preferences. (For Windows)
- 20Delete numbers stored in my Brother machine's Caller ID History.
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 23Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 24I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 25Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27Print command (LPR) (Linux)
- 28Check the firmware version.
- 29Delete print jobs from the print queue.
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31Configure a cover page for PC-FAX.
- 32Change the printer driver settings (Windows/macOS)
- 33I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 34Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 35I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 36Where can I get FaceFilter Studio and what can I do with this application?
- 37Is my Brother machine compatible with Windows Vista?
- 38When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 39One or more of my colors are not printing (blank). What can I do?
- 40Paper Jam
- 41Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 42I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 43I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 44When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 45Install PaperPort™ 12SE / 14SE onto Windows 10.
- 46How does my telephone company's Caller ID feature work with my Brother machine?
- 47The print speed is very slow when I use XML Paper Specification Printer Driver.
- 48Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 49Configure the Scan to Email Feature (Linux)
- 50Uninstall the scanner driver. (Linux)