FAQs & Troubleshooting
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251 Results
- 1Install the built-in drivers (For Windows 8 and Windows 10)
- 2Can I print from or scan to Android™ Smartphone?
- 3How to identify your Operating System (OS).
- 4I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 7When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 8How do I know which side up my photo paper should be in the tray?
- 9One or more of my colors are not printing (blank). What can I do?
- 10When I print, the pages are smudged with ink. What should I do?
- 11The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 12The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 13How do I clear Machine Error 46?
- 14I'm using Macintosh. What is the PreScan option used for?
- 15How do I load paper?
- 16I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 19Scan and save a document in PDF format (Scan to File)
- 20When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 21I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 22Can I use voice mail on the same line as my Brother machine?
- 23I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 24How do I clean the Scanner to improve the copy or fax quality?
- 25When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 26"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 27I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 28ControlCenter3 displays a blank screen at startup (Windows)
- 29Delete print jobs from the print queue.
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31How long will my Brother machine store received faxes in memory when it is out of paper or one of its ink cartridges needs to be replaced?
- 32I cannot print from my computer via USB.
- 33When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 34How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 35I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 36Can I print using only the black ink cartridge when the Color cartridges have run out?
- 37Where is the USB port on the machine?
- 38When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 39Uninstall the drivers. (Mac OS X 10.5)
- 40What is Distinctive Ring and how do I program it?
- 41I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 42What is MFL-Pro Suite Software?
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44What driver package format is supported by my Linux distribution?
- 45I cannot make borderless prints.
- 46How do I load 10 x 15 Glossy paper into my machine?
- 47I cannot pull the paper tray out of my machine. What can I do?
- 48I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.
- 49Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 50I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.