FAQs & Troubleshooting
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251 Results
- 1How do I load paper?
- 2Install the built-in drivers (For Windows 8 and Windows 10)
- 3How to identify your Operating System (OS).
- 4How do I clear the message "PAPER JAM" from the display?
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6Can I print from or scan to Android™ Smartphone?
- 7What driver package format is supported by my Linux distribution?
- 8Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 9One or more of my colors are not printing (blank). What can I do?
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11Can I use voice mail on the same line as my Brother machine?
- 12I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 15Pre-Required Procedures (Linux)
- 16The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 17Where is the USB port on the machine?
- 18When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 19How many times will my Brother machine automatically redial a busy number?
- 20The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 21I cannot print from my computer via USB.
- 22When I print, the pages are smudged with ink. What should I do?
- 23Locate files scanned with ControlCenter3 (For Windows)
- 24How do I clear Machine Error 46?
- 25I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 26What is Distinctive Ring and how do I program it?
- 27I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 28How do I clear the message "No Paper Fed" from the display?
- 29"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 30Is there a way to view how much ink is remaining?
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32How long will my Brother machine store received faxes in memory when it is out of paper or one of its ink cartridges needs to be replaced?
- 33How do I know which side up my photo paper should be in the tray?
- 34When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 35Scan and save a document in PDF format (Scan to File)
- 36I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 37How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 38What is MFL-Pro Suite Software?
- 39Uninstall printer drivers (Linux)
- 40Change the printer driver settings (Windows/macOS)
- 41The printer status is Offline or Paused.
- 42The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 43I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 44Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 45I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 46I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 47Can third party ink be used to refill the ink cartridges?
- 48Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 49Can I still receive faxes or calls when the machine is switched off?
- 50Why can't I print when an ink cartridge is empty?