FAQs & Troubleshooting
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- 1I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3How to identify your Operating System (OS).
- 4Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 8How do I clear Machine Error 46?
- 9What is Distinctive Ring and how do I program it?
- 10Scan and save a document in PDF format (Scan to File)
- 11Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 12Is my Brother machine compatible with Windows Vista?
- 13What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 14How do I load paper?
- 15I cannot make borderless prints.
- 16What driver package format is supported by my Linux distribution?
- 17Install the built-in drivers (For Windows 8 and Windows 10)
- 18Locate files scanned with ControlCenter2 (For Macintosh)
- 19Configure a cover page for PC-FAX.
- 20How do I know which side up my photo paper should be in the tray?
- 21How do I load 10 x 15 Glossy paper into my machine?
- 22Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 23When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 24Where is the USB port on the machine?
- 25Why doesn't the machine answer when receiving a call?
- 26The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 27I'm using Macintosh. What is the PreScan option used for?
- 28I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 29Scan a document from a Windows XP application
- 30How do I replace the Ink Cartridge?
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33Locate files scanned with ControlCenter3 (For Windows)
- 34Change the printer driver settings (Windows/macOS)
- 35Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 36Scan multiple pages into one file instead of each scan being saved as a separate file.
- 37Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 38Which E-mail packages are compatible with ControlCenter3?
- 39Can third party ink be used to refill the ink cartridges?
- 40When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 41How do I clear the message "PAPER JAM" from the display?
- 42I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 43I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45Paper size settings are unavailable when I print from OpenOffice (Linux)
- 46Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 47When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 48When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 49Uninstall the scanner driver. (Linux)
- 50Pre-Required Procedures (Linux)