FAQs & Troubleshooting
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224 Results
- 1I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 2Can I use voice mail on the same line as my Brother machine?
- 3One or more of my colors are not printing (blank). What can I do?
- 4Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 5Scan and save a document in PDF format (Scan to File)
- 6How do I replace the Ink Cartridge?
- 7ControlCenter3 displays a blank screen at startup (Windows)
- 8Can I print from or scan to Android™ Smartphone?
- 9Configure a cover page for PC-FAX.
- 10Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 11When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 13Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 14I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 15How many times will my Brother machine automatically redial a busy number?
- 16The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 17Why doesn't my Brother machine have a dial tone?
- 18I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 19Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 20Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 21Can third party ink be used to refill the ink cartridges?
- 22Where is the USB port on the machine?
- 23What driver package format is supported by my Linux distribution?
- 24When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 25I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 26Open the Status Monitor
- 27Open the "Scanners and Cameras" and Properties.
- 28I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 29I cannot scan via USB. (Mac OS X)
- 30Is there any way to reduce Ink consumption when printing from my computer?
- 31When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 32I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 33I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35I cannot scan when using SELinux (Security-Enhanced Linux)
- 36Important points for specifying the scan area (Linux)
- 37Windows 10 Support Information
- 38How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 39Install the built-in drivers (For Windows 8 and Windows 10)
- 40How to identify your Operating System (OS).
- 41The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 42Locate files scanned with ControlCenter2 (For Macintosh)
- 43Change the printer driver settings (Windows/macOS)
- 44I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 45The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 46My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 47"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 48How do I clear Machine Error 46?
- 49Scan multiple pages into one file instead of each scan being saved as a separate file.
- 50I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
