FAQs & Troubleshooting
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278 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 3How can I improve poor print quality?
- 4I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 5The printer status is Offline or Paused.
- 6How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 7I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 8Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 9I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 10When I print, the pages are smudged with ink. What should I do?
- 11I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 12My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 13Configure and use the Scan Key Tool (Linux)
- 14Cannot print after a Windows 10 update (June 2020)
- 15Install the built-in drivers (For Windows 8 and Windows 10)
- 16I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 18I cannot scan via USB. (Mac OS X)
- 19I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 20When printing from my Apple Mac OS 10.x the print is coming out mirrored.
- 21Scan a document in Mac OS X 10.7.
- 22The message "No Device" appears when starting the "Status Monitor". What can I do?
- 23When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 24Where is the USB port on the machine? I can't find it on the back of the unit.
- 25When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 26When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 27I'm using Windows® 2000 or XP. When printing from Microsoft Word, the document does not print on the paper size that I selected in the printer driver. What should I do?
- 28The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 29I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 30Can I confirm that the FAX was sent correctly?
- 31Can I reduce the size of a received fax on this machine?
- 32What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34The downloaded driver's name is different from my machine's name. (Linux)
- 35When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 36Send a fax using PC-FAX with LPD/LPRng (Linux)
- 37I want to print using CUPS while keeping SELinux enabled. (Linux)
- 38Windows 10 Support Information
- 39Open the "Scanners and Cameras" and Properties.
- 40Can I print from or scan to Android™ Smartphone?
- 41Can I print from and scan to iPhone, iPod touch and iPad?
- 42The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 43I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 44Can I use voice mail on the same line as my Brother machine?
- 45The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 46Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 47When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 48I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 49Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 50Uninstall Scan-key-tool. (Linux)