FAQs & Troubleshooting
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276 Results
- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2How can I improve poor print quality?
- 3Can I print from or scan to Android™ Smartphone?
- 4How do I make a copy on my Brother machine?
- 5I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 6When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 7I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 8Scan multiple pages into one file instead of each scan being saved as a separate file.
- 9I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 10I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 11Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 12What is Distinctive Ring and how do I program it?
- 13When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 17Scan and save a document in PDF format (Scan to File)
- 18Can I use voice mail on the same line as my Brother machine?
- 19One or more of my colors are not printing (blank). What can I do?
- 20I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 21I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 22When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 23When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 24When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 25When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 26Uninstall Scan-key-tool. (Linux)
- 27ControlCenter3 displays a blank screen at startup (Windows)
- 28Install the built-in drivers (For Windows 8 and Windows 10)
- 29The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 30The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 31The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 32I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 33The printer status is Offline or Paused.
- 34Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 35I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 36I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 37I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 38When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 39I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 40Uninstall the drivers. (Mac OS X 10.5)
- 41The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 42Can I confirm that the FAX was sent correctly?
- 43I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 44I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 45I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 46I'm using Macintosh. What is the PreScan option used for?
- 47Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 48The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 49Open the Control Panel (For Windows)
- 50What is the Network Shared printing?