FAQs & Troubleshooting
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107 Results
- 1How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 2How to load the Media
- 3How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 4The time on the printer is incorrect.
- 5How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 6The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 7How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 8How to update firmware to all printers on the same subnet at the same time
- 9The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 10How to set the Direct Thermal or Thermal Transfer Print Methods
- 11How to add a new stock from the Seagull driver
- 12The left or right side of the label is not printed correctly.
- 13The label wraps around the platen roller when using the cutter.
- 14BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 15I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 16The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows “Head Open”.
- 17The printed label is wrinkled.
- 18How to skip the AUTO.BAS program only one time by directly operating the printer
- 19How to attach the External Roll Mount (Optional)
- 20I cannot install the Windows driver.
- 21How to install the Windows driver via Wi-Fi®/ wired network
- 22The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 23I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 24The print quality is poor.
- 25How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 26How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 27(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 28How do I clean / maintain my printer?
- 29How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 30Using the CommTool (for Windows)
- 31I cannot print and the printer driver I installed is not recognized correctly by the computer (For Windows 10 Version 1903)
- 32The label is skipped when printing.
- 33How to install Brother software on a computer not connected to the Internet
- 34The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 35What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 36How to identify your Operating System (OS) for Windows or Mac
- 37How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 38How to adjust the cut position (For Windows)
- 39My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 40When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 41The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 42How to execute the printer configuration (Self-test) to debug
- 43How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 44How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 45How to load the Ribbon
- 46How to update the firmware
- 47How to open the Devices and Printers window
- 48Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 49How to transfer the print programs or templates using FBPL commands
- 50How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)