FAQs & Troubleshooting
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107 Results
- 1How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 2How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 3How to load the Media
- 4How to load the Ribbon
- 5I cannot install the Windows driver.
- 6The printing position of small label is incorrect.
- 7BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 8How to update the firmware
- 9How to add a new stock from the Seagull driver
- 10The power indicator does not light.
- 11How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 12How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 13How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 14Printing is not possible.
- 15The left or right side of the label is not printed correctly.
- 16The label is skipped when printing.
- 17Memory full error occurred.
- 18Printing the printer configuration (Self-test)
- 19Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 20The print quality is poor.
- 21How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 22How to adjust the cut position (For Windows)
- 23How to install the Windows driver via Wi-Fi®/ wired network
- 24The label wraps around the platen roller when using the cutter.
- 25The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows “Head Open”.
- 26How to execute the printer configuration (Self-test) to debug
- 27How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 28How to change the printer code page
- 29How to adjust the printout position
- 30How to update firmware to all printers on the same subnet at the same time
- 31The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 32How to clean the Platen Roller
- 33How to identify your Operating System (OS) for Windows or Mac
- 34When I print a long label or many labels continuously, printing stops suddenly before finishing.
- 35I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 36How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 37How to reset the printer by directly operating the printer
- 38Where can I find the printer's network settings, such as IP address?
- 39(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 40Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 41What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 42Why is the leading zero (0) missing after importing the database into P-touch Editor?
- 43How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 44How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 45How to clean the Print Head
- 46How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 47The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 48How to open the Devices and Printers window
- 49Printed barcodes cannot be read.
- 50The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)