FAQs & Troubleshooting
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- 12-color Printing is not possible.
- 2I cannot install the printer driver.
- 3(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 4Using the Printer Setting Tool (for Mac)
- 5How do I install/change the label roll?
- 6Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 7How do I connect the printer to my mobile device using the Infrastructure mode or the Wireless Direct mode?
- 8P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 9Using the Communication settings (for Windows)
- 10How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 11How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 12I cannot connect my printer to the wireless network with WPS when using WPA3.
- 13What iOS mobile application can I use?
- 14My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 15The layout is incorrect when I print labels with P-touch Editor 5.x for Mac.
- 16How do I connect the computer to my printer using both the Infrastructure mode and the Wireless Direct mode?
- 17Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 18What do the indicator lights mean?
- 19How to identify your Operating System (OS) for Windows or Mac
- 20How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 21Labels are jammed in the machine or are not ejected correctly after printing.
- 22I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23I cannot connect my printer to a Windows 11 computer via USB.
- 24What Android™ mobile application can I use?
- 25How can I connect my printer wirelessly?
- 26How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 27(Video) When I print many continuous labels, part of the label data is printed twice.
- 28I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 29I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 30I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 31I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 32Using the Printer Setting Tool (for Windows)
- 33What is the default User ID and Password for BRAdmin Light or Professional?
- 34How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 35When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 36My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 37I cannot print.
- 38Print free-length labels with the set length (Linux®)
- 39Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 40Installing the software
- 41How do I transfer label or slip templates?
- 42When I print many continuous labels, part of the label data is printed twice.
- 43How can I reset the printer?
- 44How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 45(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 46How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 47Poor print quality when printing on narrow labels. (iPrint&Label)
- 48I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 49How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 50What kind of paper can I use for Print Service Plugin?