FAQs & Troubleshooting
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211 Results
- 1How do I connect the printer to my computer via wired LAN (Ethernet)? (for Windows)
- 2Using the Printer Setting Tool (for Mac)
- 3Using the Communication settings (for Windows)
- 4Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 5Where can I download the latest P-touch Editor for Mac?
- 6How can I connect my printer wirelessly?
- 7P-touch Editor crashes when I open it on my Mac.
- 8When I try to print 4" (101.6 mm) wide shipping labels using applications, the print result is different from the preview image. Some information is cut off from the label.
- 9How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 10How to identify your Operating System (OS) for Windows or Mac
- 11When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 12Using the Device Settings (for Windows)
- 13When printing 4" (101.6 mm) wide shipping labels using applications other than P-touch Editor, two label size options appear. What size should I select?
- 14How do I connect the printer to my computer via wired LAN (Ethernet)? (for Mac)
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Are all DK labels and tapes compatible with iPrint&Label? (iPrint&Label)
- 17What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 18How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 19The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 20How do I disable broadcasting the printer to AirPrint-compatible devices?
- 21How do I connect my computer to the printer using the Wireless Direct mode?
- 22Installing the software
- 23Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 24Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 25When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 26Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 27I cannot connect my printer and print via Bluetooth® on macOS 12.
- 28Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 29What kind of paper can I use for Print Service Plugin?
- 30In the printer driver settings, my options are 4.07" x 6.4" (Shipping label) (103 mm x 164 mm (Shipping label)) and 4.07" (Shipping label) (103 mm (Shipping label)). What label size should I select?
- 31What is the compatible barcode protocol? (iPrint&Label)
- 32Using the Printer Setting Tool (for Windows)
- 33How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 34What do the indicator lights mean?
- 35How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 36(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 37How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 38Labels are jammed in the machine or are not ejected correctly after printing.
- 39Wireless setup: Connect your printer to your computer.
- 40When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 41I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 42I cannot connect my printer to the wireless network with WPS when using WPA3.
- 43Uninstalling the printer drivers (Linux®)
- 44Can I set a different media width when using an OpenOffice template? (Linux®)
- 45The continuous tape length is about 100 mm regardless of the OpenOffice tape template settings. (Linux®)
- 46Diagonal lines are distorted.
- 47What is the maximum printable width?
- 48I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac)
- 49When I load a die-cut DK roll in my printer and turn it on, it does not feed any labels.
- 50When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.