FAQs & Troubleshooting
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176 Results
- 1How do I install/change the label roll?
- 2How can I reset the printer?
- 3Using the Printer Setting Tool (for Mac)
- 4What Android™ mobile application can I use?
- 5How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 6Are all DK labels and tapes compatible with iPrint&Label? (iPrint&Label)
- 7What is the maximum printable width?
- 8I cannot print and my printer is identified as an unknown device.
- 9How do I connect the printer to my computer using a USB cable?
- 10How do I transfer label templates with P-touch Transfer Express?
- 11Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 12(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 13How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 14The power button does not light up.
- 15Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 16Using the Printer Setting Tool (for Windows)
- 17(Video) How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 18I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 19Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 20How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 21Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 22(Video) When I print many continuous labels, part of the label data is printed twice.
- 23The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 24Labels are jammed in the machine or are not ejected correctly after printing.
- 25Where can I find my Brother printer's serial number?
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 28What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 29What do the indicator lights mean?
- 30Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 31Print free-length labels with the set length (Linux®)
- 32In the printer driver settings, my options are 4.07" x 6.4" (Shipping label) (103 mm x 164 mm (Shipping label)) and 4.07" (Shipping label) (103 mm (Shipping label)). What label size should I select?
- 33How do I uninstall the printer driver?
- 34(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 35What is the Label List? (P-touch Editor 5.x for Windows)
- 36How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 37The power turns off automatically.
- 38P-touch Editor crashes when I open it on my Mac.
- 39I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 40Can I set a different media width when using an OpenOffice template? (Linux®)
- 41When I try to print 4" (101.6 mm) wide shipping labels using applications, the print result is different from the preview image. Some information is cut off from the label.
- 42(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 43When printing via the USB cable, the printer repeatedly pauses and then continues printing. (for Windows)
- 44The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 45Can I change the barcode protocol inside the templates? (iPrint&Label)
- 46Using the Device Settings (for Windows)
- 47How to identify the printer's firmware version
- 48Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 49I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 50I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)