FAQs & Troubleshooting
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122 Results
- 1Paper is Jammed Inside the Machine
- 2Replace the Drum Unit
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Download a file from the "Downloads" section and save it to Windows 8 computer.
- 5My Brother machine could not be found over the network when I installed drivers on my computer.
- 6The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 7The printer status is Offline or Paused.
- 8Replace the Waste Toner Box
- 9Add your Brother machine with AirPrint (macOS)
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 12Reset the Network Settings to the Factory Settings
- 13Reduce Toner Consumption
- 14The downloaded driver's name is different from my machine's name. (Linux)
- 15Cannot print after a Windows 10 update (June 2020)
- 16Wrong Toner Cartridge
- 17How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 18I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 19Enable the Brother machine's network interface.
- 20Delete print jobs from the print queue.
- 21Correct the Color Printing
- 22Install the optional lower tray
- 23Replace the Toner Cartridge
- 24I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 25The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 26I cannot print full-page photos or images using Email Print.
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28What driver package format is supported by my Linux distribution?
- 29To install the printer driver easily using a tool. (Linux)
- 30Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 31I cannot print on a wireless (Wi-Fi) network (Windows)
- 32Access Web Based Management
- 33Protect your Brother machine against unauthorised access over the network
- 34Discover the MAC address of the Brother network card
- 35Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 36Condensation
- 37Cannot Print ##
- 38No Toner
- 39What is the default password for my BRAdmin or Web Based Management?
- 40Toner Low
- 41Drum !
- 42Can I use non-Brother or third party supplies with the Brother machine?
- 43Print the Network Configuration Report
- 44Use Universal Print (Windows)
- 45I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 46I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 47Install the Brother Mobile Connect application (for mobile device)
- 48Adjust color settings by using the custom setting in the printer driver (Windows only)
- 49Missing thin lines in images
- 50Where can I find my Brother machine's serial number?