FAQs & Troubleshooting
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121 Results
- 1Use Universal Print (Windows)
- 2The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 3The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 4Replace the Toner Cartridge
- 5Print the Network Configuration Report
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Toner Low
- 8Can I use non-Brother or third party supplies with the Brother machine?
- 9What driver package format is supported by my Linux distribution?
- 10Media Type Mismatch or Media Mismatch
- 11Cartridge Error
- 12What is the recommended paper?
- 13The printer status is Offline or Paused.
- 14Replace the Waste Toner Box
- 15What is the default password for my Brother machine?
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18I cannot print on a wireless (Wi-Fi) network (Windows)
- 19Condensation
- 20What is the default password for my BRAdmin or Web Based Management?
- 21Cooling Down
- 22Reduce Toner Consumption
- 23I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 24Missing thin lines in images
- 25When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 26I cannot print full-page photos or images using Email Print.
- 27Check the remaining ink or toner level (Linux)
- 28I get a TS error when trying to print on a wireless network.
- 29Set up your Brother machine on a wireless network (Windows/macOS)
- 30I cannot print on a wireless (Wi-Fi) network (Mac)
- 31How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 32Access Web Based Management
- 33I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35Discover the MAC address of the Brother network card
- 36Change the printer driver settings (Windows)
- 37Tray 2 Error / Tray 3 Error / Tray 4 Error
- 38Correct the Color Printing
- 39Paper is Jammed in the Back of the Machine
- 40Replace the Drum Unit
- 41The downloaded driver's name is different from my machine's name. (Linux)
- 42I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 43Add your Brother machine with AirPrint (macOS)
- 44Wireless setup is requesting a WPS PIN to complete the setup
- 45Update the Driver or Firmware for your Brother machine
- 46Delete print jobs from the print queue.
- 47How to identify your Operating System (OS).
- 48I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 49Cannot Detect
- 50I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".