FAQs & Troubleshooting
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121 Results
- 1Replace the Toner Cartridge
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3Install the Brother Mobile Connect application (for mobile device)
- 4The printer status is Offline or Paused.
- 5What is the default password for my Brother machine?
- 6The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 7Replace the Waste Toner Box
- 8How to identify your Operating System (OS).
- 9Toner Low
- 10I cannot print full-page photos or images using Email Print.
- 11Use Universal Print (Windows)
- 12Wrong Toner Cartridge
- 13I cannot print on a wireless (Wi-Fi) network (Mac)
- 14My Brother machine could not be found over the network when I installed drivers on my computer.
- 15Delete print jobs from the print queue.
- 16I cannot print from my computer via USB.
- 17Check the Node Name of the Brother machine
- 18Add your Brother machine with AirPrint (macOS)
- 19I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 20Cannot print after a Windows 10 update (June 2020)
- 21I cannot print using my Brother machine on a wired network (Windows/macOS)
- 22Access Web Based Management
- 23Media Type Mismatch or Media Mismatch
- 24Change the printer driver settings (Windows)
- 25I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 26What is the default password for my BRAdmin or Web Based Management?
- 27Unusable Device
- 28The color of your printouts is not what you expected
- 29Can I use non-Brother or third party supplies with the Brother machine?
- 30Install the optional lower tray
- 31Reduce Toner Consumption
- 32The downloaded driver's name is different from my machine's name. (Linux)
- 33The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 34Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 35To install the printer driver easily using a tool. (Linux)
- 36I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 37Check the firmware version.
- 38Paper is Jammed in the 2-sided Tray
- 39Paper is Jammed in the Back of the Machine
- 40Can I print in monochrome if one of the color toners run out?
- 41When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 42Check the remaining ink or toner level (Linux)
- 43Where can I download Brother iPrint&Scan application for Mac?
- 44Wireless setup is requesting a WPS PIN to complete the setup
- 45I get a TS error when trying to print on a wireless network.
- 46I cannot print on a wireless (Wi-Fi) network (Windows)
- 47How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 48The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 49Enable the Brother machine's network interface.
- 50What is the difference between the toner cartridge and the drum unit?