FAQs & Troubleshooting
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129 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3(Video) Paper is Jammed inside the Machine
- 4(Video) Paper is Jammed in the Manual Feed Slot
- 5The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 6(Video) Paper is Jammed in the Back of the Machine
- 7Use Universal Print (Mac)
- 8How to identify your Operating System (OS).
- 9I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 10No Toner
- 11The printer status is Offline or Paused.
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 13(Video) Paper is Jammed in the MP tray
- 14I cannot print full-page photos or images using Email Print.
- 15Wireless setup is requesting a WPS PIN to complete the setup
- 16Protect your Brother machine against unauthorised access over the network
- 17I cannot find some option in the Printing preferences. (For Windows)
- 18Cannot Detect
- 19Toner Low
- 20Where can I download Brother iPrint&Scan application for Mac?
- 21My Brother machine could not be found over the network when I installed drivers on my computer.
- 22(Video) Set up your Brother machine
- 23Adjust color settings by using the custom setting in the printer driver (Windows only)
- 24Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 25I cannot connect my machine to a Windows 11 computer via USB.
- 26Add your Brother machine with AirPrint (macOS)
- 27Can I send a print job to multiple machine email addresses using Email Print?
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29What driver package format is supported by my Linux distribution?
- 30The driver installation finished successfully but I cannot print. (Linux)
- 31I cannot print on a wireless (Wi-Fi) network (Mac)
- 32How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 33The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 34Media Type Mismatch or Media Mismatch
- 35Check the firmware version.
- 36Delete print jobs from the print queue.
- 37Too Many Trays
- 38Open the Control Panel (For Windows)
- 39Discover the MAC address of the Brother network card
- 40Toner Error
- 41No Paper Tray1/Tray2/MP Tray
- 42Unusable Device
- 43The color of your printouts is not what you expected
- 44Drum !
- 45Cooling Down
- 46Out of Memory
- 47Where can I find my Brother machine's serial number?
- 48Can I use non-Brother or third party supplies with the Brother machine?
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.