FAQs & Troubleshooting
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114 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2(Video) Paper is Jammed inside the Machine
- 3(Video) Paper is Jammed in the Paper Tray
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 6(Video) Set up your Brother machine
- 7The printer status is Offline or Paused.
- 8Cannot Detect
- 9Install the optional lower tray
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11I am unable to print from a client PC to a printer on a print server. (Linux)
- 12What is the default password for my Brother machine?
- 13Wrong Toner or Wrong Toner Cartridge
- 14I cannot print on a wireless (Wi-Fi) network (Windows)
- 15After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 16How to identify your Operating System (OS).
- 17Discover the MAC address of the Brother network card
- 18Drum !
- 19Toner specks
- 20Lines across the page
- 21My Brother machine could not be found over the network when I installed drivers on my computer.
- 22The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 23Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 24Add your Brother machine with AirPrint (macOS)
- 25Can I send a print job to multiple machine email addresses using Email Print?
- 26Check the remaining ink or toner level (Linux)
- 27Where can I download Brother iPrint&Scan application for Mac?
- 28Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 29I cannot print using my Brother machine on a wired network (Windows/macOS)
- 30I cannot print on a wireless (Wi-Fi) network (Mac)
- 31Media Type Mismatch or Media Mismatch
- 32Protect your Brother machine against unauthorised access over the network
- 33Delete print jobs from the print queue.
- 34Open the Control Panel (For Windows)
- 35Change the printer driver settings (Windows)
- 36Self-Diagnostic
- 37Install the Mailbox.
- 38Out of Memory
- 39Drum End Soon
- 40When I print images, the quality is not good (Linux)
- 41The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 42The driver installation finished successfully but I cannot print. (Linux)
- 43"Offline" appears on the Status Monitor. (Windows)
- 44My Brother machine has no power.
- 45I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 46I cannot connect my machine to a Windows 11 computer via USB.
- 47I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 48When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 49A security warning appears when accessing Web Based Management via HTTPS.
- 50I cannot print full-page photos or images using Email Print.