FAQs & Troubleshooting
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117 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Paper is Jammed in the Back of the Machine
- 4(Video) Paper is Jammed in the Paper Tray
- 5I cannot print using my Brother machine on a wired network (Windows/macOS)
- 6I cannot print on a wireless (Wi-Fi) network (Mac)
- 7Install the Brother Mobile Connect application (for mobile device)
- 8Toner Low or Prepare New Toner Cartridge
- 9Update the Driver or Firmware for your Brother machine
- 10Add your Brother machine with AirPrint (macOS)
- 11Use Universal Print (Windows)
- 12I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 13(Video) Set up your Brother machine
- 14Cannot Print ##
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 16Drum End Soon
- 17(Video) Paper is Jammed in the MP tray
- 18Lines across the page
- 19I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 20"Offline" appears on the Status Monitor. (Windows)
- 21Check the remaining ink or toner level (Linux)
- 22Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 23Wrong Toner or Wrong Toner Cartridge
- 24I cannot print on a wireless (Wi-Fi) network (Windows)
- 25The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 26Media Type Mismatch or Media Mismatch
- 27Protect your Brother machine against unauthorised access over the network
- 28Discover the MAC address of the Brother network card
- 29No Toner
- 30What is the default password for my BRAdmin or Web Based Management?
- 31Drum !
- 32Out of Memory
- 33Can I use non-Brother or third party supplies with the Brother machine?
- 34Black lines down the page
- 35The scanning speed is slow when scanning from my machine. (Windows)
- 36Use Universal Print (Mac)
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38What driver package format is supported by my Linux distribution?
- 39I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 40My Brother machine could not be found over the network when I installed drivers on my computer.
- 41The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 42What is the default password for my Brother machine?
- 43Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 44A security warning appears when accessing Web Based Management via HTTPS.
- 45I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 46Where can I download Brother iPrint&Scan application for Mac?
- 47Set up your Brother machine on a wireless network (Windows/macOS)
- 48Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 49How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 50I cannot save a file downloaded from the Brother support website (For Windows)