FAQs & Troubleshooting
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114 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1The scanning speed is slow when scanning from my machine. (Windows)
- 2(Video) Paper is Jammed in the Back of the Machine
- 3(Video) Paper is Jammed inside the Machine
- 4Toner Low or Prepare New Toner Cartridge
- 5Drum End Soon
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7(Video) Set up your Brother machine
- 8(Video) Paper is Jammed in the MP tray
- 9Install the Brother Mobile Connect application (for mobile device)
- 10(Video) Paper is Jammed in the 2-sided Tray
- 11(Video) Paper is Jammed in the Paper Tray
- 12I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14Wrong Toner or Wrong Toner Cartridge
- 15After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 16Enable the Brother machine's network interface.
- 17Self-Diagnostic
- 18Cannot Detect
- 19I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 20Update the Driver or Firmware for your Brother machine
- 21Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 22What is the default password for my Brother machine?
- 23I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 24Wireless setup is requesting a WPS PIN to complete the setup
- 25I cannot print on a wireless (Wi-Fi) network (Mac)
- 26Media Type Mismatch or Media Mismatch
- 27Poor fixing
- 28Toner specks
- 29Lines across the page
- 30Can I use non-Brother or third party supplies with the Brother machine?
- 31Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 32Use Universal Print (Windows)
- 33Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 34The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 35My Brother machine could not be found over the network when I installed drivers on my computer.
- 36I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 37My Brother machine has no power.
- 38Ghosting images
- 39Black lines down the page
- 40Add your Brother machine with AirPrint (macOS)
- 41Can I send a print job to multiple machine email addresses using Email Print?
- 42When I print images, the quality is not good (Linux)
- 43Where can I download Brother iPrint&Scan application for Mac?
- 44My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 45The downloaded driver's name is different from my machine's name. (Linux)
- 46The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 47I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 48I cannot print using my Brother machine on a wired network (Windows/macOS)
- 49I get a TS error when trying to print on a wireless network.
- 50I cannot print on a wireless (Wi-Fi) network (Windows)