FAQs & Troubleshooting
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113 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Paper is Jammed in the Back of the Machine
- 4(Video) Paper is Jammed inside the Machine
- 5(Video) Set up your Brother machine
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7Install the Brother Mobile Connect application (for mobile device)
- 8The scanning speed is slow when scanning from my machine. (Windows)
- 9(Video) Paper is Jammed in the MP tray
- 10(Video) Paper is Jammed in the Paper Tray
- 11Use Universal Print (Windows)
- 12The printer status is Offline or Paused.
- 13What driver package format is supported by my Linux distribution?
- 14I cannot print using my Brother machine on a wired network (Windows/macOS)
- 15Enable the Brother machine's network interface.
- 16My Brother machine could not be found over the network when I installed drivers on my computer.
- 17Discover the MAC address of the Brother network card
- 18Cannot Print ##
- 19Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 20Add your Brother machine with AirPrint (macOS)
- 21Wireless setup is requesting a WPS PIN to complete the setup
- 22I cannot print on a wireless (Wi-Fi) network (Windows)
- 23The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 24I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 25I get a TS error when trying to print on a wireless network.
- 26Cannot Detect
- 27What is the default password for my BRAdmin or Web Based Management?
- 28What is the recommended paper?
- 29What is the default password for my Brother machine?
- 30When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 31I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 32After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 33Media Type Mismatch or Media Mismatch
- 34Toner Low or Prepare New Toner Cartridge
- 35Out of Memory
- 36Drum End Soon
- 37Where can I download Brother iPrint&Scan application for Mac?
- 38Update the Driver or Firmware for your Brother machine
- 39Control Printer Driver settings (only available for Windows)
- 40Check the firmware version.
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 43My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 44I cannot print on a wireless (Wi-Fi) network (Mac)
- 45How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 46The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48Delete print jobs from the print queue.
- 49I cannot find some option in the Printing preferences. (For Windows)
- 50Change the printer driver settings (Windows)