FAQs & Troubleshooting
![]() |
Popular |
113 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 2Install the Brother Mobile Connect application (for mobile device)
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 4The scanning speed is slow when scanning from my machine. (Windows)
- 5(Video) Paper is Jammed in the 2-sided Tray
- 6(Video) Paper is Jammed in the Paper Tray
- 7Lines across the page
- 8Delete print jobs from the print queue.
- 9(Video) Set up your Brother machine
- 10What is the default password for my Brother machine?
- 11Use Universal Print (Windows)
- 12What driver package format is supported by my Linux distribution?
- 13Media Type Mismatch or Media Mismatch
- 14How to identify your Operating System (OS).
- 15Change the printer driver settings (Windows)
- 16Self-Diagnostic
- 17What is the default password for my BRAdmin or Web Based Management?
- 18Toner specks
- 19(Video) Paper is Jammed in the MP tray
- 20I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 21Update the Driver or Firmware for your Brother machine
- 22I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 23Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 24I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 25My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 26I cannot print using my Brother machine on a wired network (Windows/macOS)
- 27After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 28The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 29Cannot Print ##
- 30(Video) Paper is Jammed in the Back of the Machine
- 31(Video) Paper is Jammed inside the Machine
- 32Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 33Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 34My Brother machine could not be found over the network when I installed drivers on my computer.
- 35Open the Status Monitor (Windows)
- 36I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 37I cannot print full-page photos or images using Email Print.
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39Enable the Brother machine's network interface.
- 40Check the firmware version.
- 41Protect your Brother machine against unauthorised access over the network
- 42What is the difference between the toner cartridge and the drum unit?
- 43Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 442-sided Disable or 2-sided Disabled
- 45Toner Low or Prepare New Toner Cartridge
- 46My Brother machine has no power.
- 47Poor fixing
- 48In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 49When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 50Out of Memory