FAQs & Troubleshooting
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101 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 2Install the Brother Mobile Connect application (for mobile device)
- 3(Video) Paper is Jammed inside the Machine
- 4Use Universal Print (Windows)
- 5Self-Diagnostic
- 6Toner Low or Prepare New Toner Cartridge
- 7(Video) Set up your Brother machine
- 8The printer status is Offline or Paused.
- 9Drum !
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11Media Type Mismatch or Media Mismatch
- 12Cannot Print ##
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Drum End Soon
- 15(Video) Paper is Jammed in the 2-sided Tray
- 16(Video) Paper is Jammed in the Back of the Machine
- 17(Video) Paper is Jammed in the Paper Tray
- 18(Video) Paper is Jammed in the MP tray
- 19The scanning speed is slow when scanning from my machine. (Windows)
- 20Add your Brother machine with AirPrint (macOS)
- 21I cannot print full-page photos or images using Email Print.
- 22Wrong Toner or Wrong Toner Cartridge
- 23Change the printer driver settings (Windows)
- 24Cannot Detect
- 25Toner specks
- 26The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 27The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 28I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 29How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 30Protect your Brother machine against unauthorised access over the network
- 31I cannot find some option in the Printing preferences. (For Windows)
- 322-sided Disable or 2-sided Disabled
- 33No Toner
- 34Out of Memory
- 35When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 36I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38What driver package format is supported by my Linux distribution?
- 39The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 40I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 41After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 42My Brother machine could not be found over the network when I installed drivers on my computer.
- 43Delete print jobs from the print queue.
- 44How to identify your Operating System (OS).
- 45My Brother machine has no power.
- 46What is the recommended paper?
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 49Black lines down the page
- 50I cannot connect my machine to a Windows 11 computer via USB.