FAQs & Troubleshooting
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101 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4(Video) Paper is Jammed inside the Machine
- 5What driver package format is supported by my Linux distribution?
- 6Wrong Toner or Wrong Toner Cartridge
- 7Out of Memory
- 8(Video) Paper is Jammed in the Paper Tray
- 9(Video) Set up your Brother machine
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 11My Brother machine could not be found over the network when I installed drivers on my computer.
- 12How to identify your Operating System (OS).
- 13No Toner
- 14Toner specks
- 15Install the optional lower tray
- 16Add your Brother machine with AirPrint (macOS)
- 17Use Universal Print (Windows)
- 18Install the Brother Mobile Connect application (for mobile device)
- 19Cannot Print ##
- 20The printer status is Offline or Paused.
- 21Cannot Detect
- 22(Video) Paper is Jammed in the MP tray
- 23The scanning speed is slow when scanning from my machine. (Windows)
- 24Protect your Brother machine against unauthorised access over the network
- 25Check the firmware version.
- 26The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 27What is the default password for my BRAdmin or Web Based Management?
- 28Check the remaining ink or toner level (Linux)
- 29How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 30Self-Diagnostic
- 31Poor fixing
- 32What is the recommended paper?
- 33I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 34I cannot print full-page photos or images using Email Print.
- 35I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 36I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38Where can I download Brother iPrint&Scan application for Mac?
- 39After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 40Control Printer Driver settings (only available for Windows)
- 41Media Type Mismatch or Media Mismatch
- 42Toner Low or Prepare New Toner Cartridge
- 43My Brother machine has no power.
- 44Uninstall the Brother Software and Drivers (Windows)
- 45When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 46I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 47Open the Control Panel (For Windows)
- 48I cannot print from my computer via USB.
- 49A security warning appears when accessing Web Based Management via HTTPS.
- 50I cannot save a file downloaded from the Brother support website (For Windows)