FAQs & Troubleshooting
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136 Results
- 1Load and Print Thick Paper Using the Paper Tray
- 2(Video) Load A4/Letter paper
- 3Load and Print Plain Paper, Letterhead, Colored Paper, Thin Paper and Recycled Paper Using the Paper Tray
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Print on Both Sides of the Paper (Windows®)
- 6(Video) Set up your Brother machine
- 7(Video) Connect the cord
- 8Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 9(Video) Replace the Toner Cartridge
- 10Media Type Mismatch or Media Mismatch
- 11I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 12Reduce Toner Consumption
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14(Video) Update the Driver or Firmware for your Brother machine
- 15I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 16Print as a Poster (Windows®)
- 17(Video) Unpack your Brother machine
- 18Clean the Drum Unit
- 19Paper is Jammed in the Paper Tray
- 20Jam MP Tray
- 21Replace Drum
- 22Change the printer driver settings (Windows/macOS)
- 23The printer status is Offline or Paused.
- 24Wrinkles or creases
- 25Uninstall the Brother Software and Drivers (Windows)
- 26I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 27My Brother machine is unresponsive.
- 28Load and Print on Envelopes Using the MP Tray
- 29The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 30How to identify your Operating System (OS).
- 31Size Error DX or Size Error 2-sided
- 32Secure Print (Macintosh)
- 33Drum End Soon
- 34Paper is Jammed in the Back of the Machine
- 35Paper is Jammed inside the Machine
- 36What can happen if the wrong paper is used in your machine.
- 37I want to print using CUPS while keeping SELinux enabled. (Linux)
- 38Set Auto Power Off Mode
- 39Check the firmware version.
- 40Clean the Paper Pick-up Rollers
- 41I cannot connect my machine to a Windows 11 computer via USB.
- 42I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44The driver installation finished successfully but I cannot print. (Linux)
- 45To install the printer driver easily using a tool. (Linux)
- 46Update the Driver or Firmware for your Brother machine
- 47A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50Reduce Printing Noise