FAQs & Troubleshooting
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129 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2(Video) Paper is Jammed inside the Machine
- 3My Brother machine could not be found over the network when I installed drivers on my computer.
- 4Use Universal Print (Windows)
- 5(Video) Paper is Jammed in the MP tray
- 6What is the default password for my Brother machine?
- 7Too Many Trays
- 8Correct the Color Printing
- 9(Video) Paper is Jammed in the Back of the Machine
- 10(Video) Paper is Jammed in the Paper Tray
- 11Use Universal Print (Mac)
- 12Install the Brother Mobile Connect application (for mobile device)
- 13I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 14Adjust color settings by using the custom setting in the printer driver (Windows only)
- 15Add your Brother machine with AirPrint (macOS)
- 16Can I send a print job to multiple machine email addresses using Email Print?
- 17Cannot print after a Windows 10 update (June 2020)
- 18Check the remaining ink or toner level (Linux)
- 19I cannot print using my Brother machine on a wired network (Windows/macOS)
- 20I cannot print on a wireless (Wi-Fi) network (Windows)
- 21I cannot print on a wireless (Wi-Fi) network (Mac)
- 22Media Type Mismatch or Media Mismatch
- 23How to identify your Operating System (OS).
- 24What is the default password for my BRAdmin or Web Based Management?
- 25No Paper Tray1/Tray2/MP Tray
- 26In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 27Toner scatter or toner stain
- 28Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 29I cannot connect my machine to a Windows 11 computer via USB.
- 30I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 31Set up your Brother machine on a wireless network (Windows/macOS)
- 32Reset the Drum Counter
- 33Open the Status Monitor (Windows)
- 34Important points you need to confirm before configuring your Brother machine for a wireless network.
- 35Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 36I cannot print from my computer via USB.
- 37Toner smears easily
- 38Check the Node Name of the Brother machine
- 39Colored spots at 75 mm (3.0 in.) intervals or at 29 mm (1.1 in.) intervals
- 40I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 41I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 42When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 43A security warning appears when accessing Web Based Management via HTTPS.
- 44I cannot print full-page photos or images using Email Print.
- 45I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 48What driver package format is supported by my Linux distribution?
- 49When I print images, the quality is not good (Linux)
- 50Where can I download Brother iPrint&Scan application for Mac?