FAQs & Troubleshooting
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127 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2Too Many Trays
- 3Drum !
- 4I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 5Wrong Toner Cartridge
- 6The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 7Unusable Device
- 8Cooling Down
- 9(Video) Paper is Jammed in the Manual Feed Slot
- 10Condensation
- 11Cannot Print ##
- 12Cannot Detect
- 13(Video) Paper is Jammed in the 2-sided Tray
- 14Adjust color settings by using the custom setting in the printer driver (Windows only)
- 15Cartridge Error
- 16No Paper Tray1/Tray2/MP Tray
- 17Toner Low
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 20(Video) Paper is Jammed inside the Machine
- 21(Video) Paper is Jammed in the Paper Tray
- 22Can I use non-Brother or third party supplies with the Brother machine?
- 23Media Type Mismatch or Media Mismatch
- 24Toner Error
- 25Out of Memory
- 26Reset the Drum Counter
- 27Printed pages are compressed, horizontal stripes appear, or characters in the top, bottom, left and right margins are cut off.
- 28What is the default password for my Brother machine?
- 29Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 30Update the Driver or Firmware for your Brother machine
- 31I cannot print on a wireless (Wi-Fi) network (Mac)
- 32Protect your Brother machine against unauthorised access over the network
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34Open the Control Panel (For Windows)
- 35Missing thin lines in images
- 36What is the default password for my BRAdmin or Web Based Management?
- 37Correct the Color Printing
- 38Toner scatter or toner stain
- 39Ghosting images
- 40Check the Node Name of the Brother machine
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 43The downloaded driver's name is different from my machine's name. (Linux)
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Delete print jobs from the print queue.
- 46The printer status is Offline or Paused.
- 47I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 48When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 49(Video) Paper is Jammed in the MP tray
- 50What is the recommended paper?