FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1What is the recommended paper?
- 2My Brother machine could not be found over the network when I installed drivers on my computer.
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4Set up your Brother machine on a wireless network (Windows/macOS)
- 5Add your Brother machine with AirPrint (macOS)
- 6I cannot print on a wireless (Wi-Fi) network (Windows)
- 7I cannot find some option in the Printing preferences. (For Windows)
- 8How to identify your Operating System (OS).
- 9Drum !
- 10Cooling Down
- 11Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 12Check the remaining ink or toner level (Linux)
- 13I cannot print using my Brother machine on a wired network (Windows/macOS)
- 14Reset the Drum Counter
- 15(Video) Paper is Jammed in the Manual Feed Slot
- 16No Paper Tray1/Tray2/MP Tray
- 17(Video) Paper is Jammed in the 2-sided Tray
- 18Can I use non-Brother or third party supplies with the Brother machine?
- 19The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 20(Video) Set up your Brother machine
- 21Open the Status Monitor (Windows)
- 22The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 23I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 24The printer status is Offline or Paused.
- 25Check the Node Name of the Brother machine
- 26What is the default password for my Brother machine?
- 27When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 28The downloaded driver's name is different from my machine's name. (Linux)
- 29Wrong Toner Cartridge
- 30Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 31Media Type Mismatch or Media Mismatch
- 32Enable the Brother machine's network interface.
- 33I cannot print from my computer via USB.
- 34No Toner
- 35I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 36I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 37What is the default password for my BRAdmin or Web Based Management?
- 38Correct the Color Printing
- 39Color offset
- 40The color of your printouts is not what you expected
- 41Toner smears easily
- 42I am unable to print from a client PC to a printer on a print server. (Linux)
- 43Update the Driver or Firmware for your Brother machine
- 44Open the Control Panel (For Windows)
- 45Where can I find my Brother machine's serial number?
- 46Ghosting images
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48I cannot connect my machine to a Windows 11 computer via USB.
- 49I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 50A security warning appears when accessing Web Based Management via HTTPS.