FAQs & Troubleshooting
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125 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Paper is Jammed in the Paper Tray
- 4(Video) Set up your Brother machine
- 5(Video) Paper is Jammed in the Manual Feed Slot
- 6(Video) Paper is Jammed in the Back of the Machine
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 9No Paper T1
- 10I cannot print full-page photos or images using Email Print.
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12Wireless setup is requesting a WPS PIN to complete the setup
- 13I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14Install the Brother Mobile Connect application (for mobile device)
- 15My Brother machine could not be found over the network when I installed drivers on my computer.
- 16Delete print jobs from the print queue.
- 17How to identify your Operating System (OS).
- 18Adjust color settings by using the custom setting in the printer driver (Windows only)
- 19Cartridge Error
- 20Cannot Detect
- 21Toner Low
- 22Cooling Down
- 23Where can I download Brother iPrint&Scan application for Mac?
- 24The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 25Open the Status Monitor (Windows)
- 26When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 27What driver package format is supported by my Linux distribution?
- 28Cannot print after a Windows 10 update (June 2020)
- 29Check the remaining ink or toner level (Linux)
- 30Wrong Toner Cartridge
- 31I cannot print on a wireless (Wi-Fi) network (Windows)
- 32Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 33I cannot print on a wireless (Wi-Fi) network (Mac)
- 34Control Printer Driver settings (only available for Windows)
- 35Reset the Drum Counter
- 36I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 37I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 38Drum !
- 39What is the recommended paper?
- 40Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 41I cannot connect my machine to a Windows 11 computer via USB.
- 42I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 43I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 44Can I send a print job to multiple machine email addresses using Email Print?
- 45Large characters are printed incorrectly. (Linux)
- 46Set up your Brother machine on a wireless network (Windows/macOS)
- 47Printed pages are compressed, horizontal stripes appear, or characters in the top, bottom, left and right margins are cut off.
- 48I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 49The printer status is Offline or Paused.
- 50Toner smears easily