FAQs & Troubleshooting
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125 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Set up your Brother machine
- 2How to identify your Operating System (OS).
- 3(Video) Paper is Jammed in the Manual Feed Slot
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5(Video) Paper is Jammed inside the Machine
- 6(Video) Paper is Jammed in the Back of the Machine
- 7Install the Brother Mobile Connect application (for mobile device)
- 8The printer status is Offline or Paused.
- 9Delete print jobs from the print queue.
- 10Toner Low
- 11Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 12Can I use non-Brother or third party supplies with the Brother machine?
- 13What is the recommended paper?
- 14Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 15I cannot print full-page photos or images using Email Print.
- 16What driver package format is supported by my Linux distribution?
- 17Wireless setup is requesting a WPS PIN to complete the setup
- 18I cannot print on a wireless (Wi-Fi) network (Mac)
- 19I cannot find some option in the Printing preferences. (For Windows)
- 20Cannot Detect
- 21I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 22Add your Brother machine with AirPrint (macOS)
- 23Media Mismatch
- 24Important points you need to confirm before configuring your Brother machine for a wireless network.
- 25I cannot print from my computer via USB.
- 26What is the default password for my BRAdmin or Web Based Management?
- 27No Paper T1
- 28The color of your printouts is not what you expected
- 29Drum !
- 30Where can I download Brother iPrint&Scan application for Mac?
- 31Set up your Brother machine on a wireless network (Windows/macOS)
- 32I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 33I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 34Update the Driver or Firmware for your Brother machine
- 35I cannot print on a wireless (Wi-Fi) network (Windows)
- 36Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 37Change the printer driver settings (Windows)
- 38Cannot Print ##
- 39Cartridge Error
- 40No Toner
- 41Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 42What is the default password for my Brother machine?
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Enable the Brother machine's network interface.
- 47My Brother machine could not be found over the network when I installed drivers on my computer.
- 48Protect your Brother machine against unauthorised access over the network
- 49Condensation
- 50I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)