FAQs & Troubleshooting
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139 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Configure and use the Scan Key Tool (Linux)
- 2(Video) Paper is Jammed inside the Machine
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4(Video) Set up your Brother machine
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6(Video) Paper is Jammed in the 2-sided Tray
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 8(Video) Paper is Jammed in the Paper Tray
- 9What driver package format is supported by my Linux distribution?
- 10The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 11I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13(Video) Remove Small Scraps of Paper Jammed in the ADF
- 14Install the Brother Mobile Connect application (for mobile device)
- 15Self-Diagnostic
- 16(Video) Paper is Jammed in the Back of the Machine
- 17I cannot print full-page photos or images using Email Print.
- 18I cannot print using my Brother machine on a wired network (Windows/macOS)
- 19I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 20No Toner
- 21What is the default password for my BRAdmin or Web Based Management?
- 22Toner Low or Prepare New Toner Cartridge
- 23Drum End Soon
- 24My Brother machine could not be found over the network when I installed drivers on my computer.
- 25The printer status is Offline or Paused.
- 26Add your Brother machine with AirPrint (macOS)
- 27(Video) Document is Jammed in the Top of the ADF Unit
- 28Cannot Print ##
- 29Out of Memory
- 30I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 31Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 32The scanning speed is slow when scanning from my machine. (Windows)
- 33What is the default password for my Brother machine?
- 34I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 35Important points for specifying the scan area (Linux)
- 36(Video) Paper is Jammed in the Output Paper Tray
- 37Wrong Toner or Wrong Toner Cartridge
- 38How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 39(Video) Document is Jammed under the Document Cover
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41(Video) Load an Envelope (Manual Feed Slot)
- 42What is the difference between the toner cartridge and the drum unit?
- 43I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 44What is Toner Continue Mode?
- 45Change the printer driver settings (Windows)
- 462-sided Disable or 2-sided Disabled
- 47I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 48Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 49Can I send a print job to multiple machine email addresses using Email Print?
- 50Configure the Scan to Email Feature (Linux)