FAQs & Troubleshooting
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116 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1How to identify your Operating System (OS).
- 2(Video) Paper is Jammed in the Paper Tray
- 3Install the Brother Mobile Connect application (for mobile device)
- 4Size Error DX
- 5Manual Feed
- 6Toner Low or Prepare New Toner Cartridge
- 7Out of Memory
- 8What is the default password for my Brother machine?
- 9Wrong Toner or Wrong Toner Cartridge
- 10The printer status is Offline or Paused.
- 11What is the default password for my BRAdmin or Web Based Management?
- 12Drum End Soon
- 13(Video) Paper is Jammed in the 2-sided Tray
- 14What is the recommended paper?
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Cartridge Error
- 17My Brother machine could not be found over the network when I installed drivers on my computer.
- 18(Video) Load an Envelope (Manual Feed Slot)
- 19Check the remaining ink or toner level (Linux)
- 20Set up your Brother machine on a wireless network (Windows/macOS)
- 21Media Mismatch
- 22Change the printer driver settings (Windows)
- 23Self-Diagnostic
- 242-sided Disable or 2-sided Disabled
- 25Toner Ended
- 26No Toner
- 27Cannot Detect
- 28Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 29Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 30Add your Brother machine with AirPrint (macOS)
- 31I am unable to print from a client PC to a printer on a print server. (Linux)
- 32(Video) Paper is Jammed in the Output Paper Tray
- 33I cannot print on a wireless (Wi-Fi) network (Mac)
- 34After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 35I cannot find some option in the Printing preferences. (For Windows)
- 36Cannot Print ##
- 37My Brother machine has no power.
- 38Drum !
- 39The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 40Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 41Toner specks
- 42I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 43I cannot print full-page photos or images using Email Print.
- 44What driver package format is supported by my Linux distribution?
- 45Wireless setup is requesting a WPS PIN to complete the setup
- 46I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 47To install the printer driver easily using a tool. (Linux)
- 48Enable the Brother machine's network interface.
- 49Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 50I cannot print from my computer via USB.