FAQs & Troubleshooting
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194 Results
- 1Setup a Brother machine on a wireless (Wi-Fi) network.
- 2(Video) Set up your Brother machine
- 3How to identify your Operating System (OS).
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5(Video) Replace the Toner Cartridge
- 6(Video) Paper is Jammed in the 2-sided Tray
- 7The printer status is Offline or Paused.
- 8Replace Drum
- 9Create a Certificate Signing Request (CSR)
- 10My Brother machine could not be found over the network when I installed drivers on my computer.
- 11(Video) Load A4/Letter paper
- 12(Video) Paper is Jammed inside the Machine
- 13(Video) Paper is Jammed in the Paper Tray
- 14Add your Brother machine with AirPrint (macOS)
- 15I cannot print using my Brother machine on a wired network (Windows/macOS)
- 16Enable the Brother machine's network interface.
- 17Delete print jobs from the print queue.
- 18(Video) Connect the cord
- 19I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 20I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22Brother iPrint&Scan cannot find my Brother machine (macOS)
- 23Send an Email Securely Using SSL/TLS
- 24Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 25Discover the MAC address of the Brother network card
- 26(video) I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 27Size Error DX or Size Error 2-sided
- 28Control Printer Driver settings (only available for Windows)
- 29What is the default password for my Brother machine?
- 30(Video) Update the Driver or Firmware for your Brother machine
- 31Export the Certificate and Private Key
- 32Media Type Mismatch or Media Mismatch
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34Paper Low Tray 1 / Tray 2 / Tray 3 / Tray 4
- 35No Toner
- 36Toner Low or Prepare New Toner Cartridge
- 37Drum End Soon
- 38Print on envelopes, labels or thick paper from the Manual feed slot
- 39Where can I download Brother iPrint&Scan application for Mac?
- 40I cannot print on a wireless (Wi-Fi) network (Windows)
- 41I cannot print using my Brother machine on a wireless network (Mac)
- 42After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 43Send an Email with User Authentication
- 44Install a Certificate on Your Brother Machine
- 45Self-Diagnostic
- 46Cannot Detect
- 47Manual Feed
- 48(Video) Paper is Jammed in the Back of the Machine
- 49Change the Language on the LCD
- 50Install the Brother Mobile Connect application (for mobile device)