FAQs & Troubleshooting
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173 Results
- 1I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 2(Video) Replace Toner
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4(Video) Load paper (Legal)
- 5My Brother machine could not be found over the network when I installed drivers on my PC.
- 6Set up your Brother machine on a wireless network
- 7What is Toner Continue Mode?
- 8(Video) Load paper
- 9Manual Feed
- 10The printer status is Offline or Paused.
- 11Add your Brother machine with AirPrint (macOS)
- 12Jam Rear
- 13(Video) Set up your Brother machine
- 14Replace Drum
- 15I cannot print using my Brother machine on a wireless network (Mac)
- 16Load paper in the paper tray
- 17I cannot print on a wireless (Wi-Fi) network (Windows)
- 18What is Brother iPrint&Scan?
- 19Jam Inside (With Video Instructions)
- 20(Video) Unpack your Brother machine
- 21Turn the Toner Save Mode on or off.
- 22Wireless setup is requesting a WPS PIN to complete the setup
- 23Print both sides of paper or a booklet automatically
- 24What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 25"Offline" appears on the Status Monitor.
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27How to identify your Operating System (OS).
- 28Reset the print server to the default factory settings.
- 29I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 30Enable the Brother machine's network interface.
- 31Delete print jobs from the print queue.
- 32I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 33The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 34Print the Network Configuration Report
- 35I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 36(Video) Load an Envelope (Manual Feed Slot)
- 37(Video) Connect the power cord
- 38Can I print from and scan to iPhone, iPod touch and iPad?
- 39I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 40Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 41Jam 2-sided
- 42Change the printer driver settings (Windows/macOS)
- 43Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 44I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 45Jam Tray (1)
- 46Print on envelopes, labels or thick paper from the Manual feed slot
- 47I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 48Can I print from or scan to Android™ Smartphone?
- 49I cannot print from my computer via USB.
- 50Toner Low or Prepare New Toner Cartridge