FAQs & Troubleshooting
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124 Results
- 1(Video) Replace Toner
- 2Replace Drum
- 3Jam Inside (With Video Instructions)
- 4Jam Rear
- 5(Video) Load paper (Legal)
- 6(Video) Load A4/Letter paper
- 7Jam 2-sided
- 8Jam Tray (1)
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 10Turn the Toner Save Mode on or off.
- 11(Video) Load an Envelope (Manual Feed Slot)
- 12Manual Feed
- 13The printer status is Offline or Paused.
- 14"Offline" appears on the Status Monitor.
- 15What do the LED indications mean?
- 16(Video) Set up your Brother machine
- 17Print both sides of paper or a booklet automatically
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 19Load paper in the paper tray
- 20How to identify your Operating System (OS).
- 21(Video) Unpack your Brother machine and connect the power cord.
- 22What is Toner Continue Mode?
- 23Toner Low or Prepare New Toner Cartridge
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Clear paper jams.
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27Size Error DX or Size Error 2-sided
- 28What can happen if the wrong paper is used in your machine.
- 29What is the recommended paper?
- 30I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 31Can I use AirPrint with my Brother machine?
- 32Can I print from or scan to Android™ Smartphone?
- 33Change the printer driver settings (Windows/macOS)
- 34Self-Diagnostic
- 35Clean the corona wire
- 36I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 37Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 38Drum End Soon
- 39Windows 10 Support Information
- 40Open the Control Panel (For Windows)
- 41I cannot print from my computer via USB.
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43Where can I download Brother iPrint&Scan application for Mac?
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45Clean the drum unit
- 46Uninstall the drivers. (macOS 13 or greater)
- 47Envelope creases
- 48I cannot install the driver when using the Driver Install Tool. (Linux)
- 49Uninstall the Brother Software and Drivers (Windows)
- 50Delete print jobs from the print queue.
