FAQs & Troubleshooting
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132 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3How can I know how many pages the printer has printed?
- 4Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6How can I print envelopes?
- 7How do I install the Offset Catch Tray?
- 8How do I install the Duplex Unit?
- 9What is the BRAdmin Professional software used for?
- 10Delete print jobs from the print queue.
- 11Install the built-in drivers (For Windows 8 and Windows 10)
- 12What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 13When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 14How do I install additional memory?
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16How to identify your Operating System (OS).
- 17Can I print from or scan to Android™ Smartphone?
- 18I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 19The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 20How do I replace the Fuser Unit & Transfer Roll Cartridge?
- 21I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 22How do I install the Optional Tray Unit?
- 23How do I clear paper jams?
- 24How can I activate/deactivate the Toner Save Mode?
- 25The paper is creased.
- 26My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 27I cannot print from my computer via network. (For Windows)
- 28I am unable to print from a client PC to a printer on a print server. (Linux)
- 29I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32What is the difference between the toner cartridge and the drum unit?
- 33Can I print from and scan to iPhone, iPod touch and iPad?
- 34Change the printer driver settings (Windows/macOS)
- 35I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 36I cannot print from my computer via network. (For Macintosh)
- 37I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 38I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 39"JAM C" error appears on the LCD. What should I do?
- 40What is APIPA?
- 41How do I install the CompactFlash Card?
- 42What is the life of the consumables?
- 43The printer has power problems. What should I do?
- 44Output sheets are completely black.
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46Windows 10 Support Information
- 47Open the Control Panel (For Windows)
- 48What is the Network Shared printing?
- 49The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 50Uninstall the drivers. (Mac OS X 10.6 - macOS 12)