FAQs & Troubleshooting
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- 1What is a total paper input capacity of the HL-7000 series printers?
- 2How do I print a network configuration page?
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4Printer does not recognize the HDD/Compact Flash.
- 5The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 6What is 'Secure Printing' and how do I use it? (for Windows users)
- 7When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9Can I print from DOS applications?
- 10I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12How do I monitor the status of the printer?
- 13What kind of USB cable should I use?
- 14What is a "Generic PCL Driver"?
- 15Can I print using the IPP protocol on Windows XP?
- 16Cannot print after a Windows 10 update (June 2020)
- 17Open the Control Panel (For Windows)
- 18The printer status is Offline or Paused.
- 19I see the message "SIZE MISMATCH" on the printer LCD. What does it mean?
- 20What is the protocol specification of the NC-4100h Type 2 print server?
- 21The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 22The machine does not print anything.
- 23When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 24The printed letters are slanted, positioned incorrectly.
- 25I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 26Install the built-in drivers (For Windows 8 and Windows 10)
- 27What is the difference between the toner cartridge and the drum unit?
- 28What factor determines the Drum life?
- 29What interfaces are supplied with the HL-7000 series printers?
- 30What emulation modes does this printer support?
- 31"MP tray" is displayed on the LCD. What does it mean?
- 32Print on both sides of the paper.
- 33What kind of envelops should I use and how do I print on envelopes?
- 34White spots appear in areas of dense black printing.
- 35All print jobs are aborted and nothing is printed. (Linux)
- 36Windows 10 Support Information
- 37Delete print jobs from the print queue.
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39How to identify your Operating System (OS).
- 40I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 41Change the printer driver settings (Windows/macOS)
- 42The paper is skewed when it's printed.
- 43I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 44What is 'Secure Printing' and how do I use it? (for Macintosh users)
- 45"DX" is displayed on the LCD, but what does it mean?
- 46I see the message "SIZE ERROR XXX" on the printer LCD. What does it mean?
- 47How do I print on labels, transparencies etc?
- 48What kind of barcodes can I print?
- 49When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 50How do I clean the scanner window?