FAQs & Troubleshooting
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228 Results
- 1A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 2Print a Test Page.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4The printer status is Offline or Paused.
- 5Jam Inside
- 6The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Drum Error (Drum!)
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Can I print from or scan to Android™ Smartphone?
- 11Replace Drum
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15What is Brother iPrint&Scan?
- 16Set up your Brother machine on a wireless network.
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18Enable the Brother machine's network interface.
- 19How to identify your Operating System (OS).
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21Replace PF Kit xx
- 22Replace Laser
- 23Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 24Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 25Size Error DX
- 26Size mismatch
- 27Out of Memory
- 28Drum End Soon
- 29Jam Rear
- 30Wrinkles or creases
- 31Replace Toner
- 32Replace Fuser
- 33I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 34I cannot print using my Brother machine on a wireless network (Mac)
- 35I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 36Protect your Brother machine against unauthorised access over the network
- 37Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 38Download a file from the "Downloads" section and save it to Windows 8 computer.
- 39Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 40Reduce printing noise.
- 41The print speed is slow.
- 42Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 43I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 44Discover the MAC address of the Brother network card
- 45I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 46Fuser Error or Self-Diagnostic
- 47Cartridge Error
- 48No Toner
- 49Print both sides of paper or a booklet automatically
- 50Print on both sides of paper (Auto 2-sided/Duplex Printing for Mac OS X 10.5.x or later users).