FAQs & Troubleshooting
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142 Results
- 1"JAM DUPLEX" error appears on the LCD.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6The printer status is Offline or Paused.
- 7I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 8What driver package format is supported by my Linux distribution?
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 11What is the printable area per page?
- 12Cannot print after a Windows 10 update (June 2020)
- 13Change the printer driver settings (Windows/macOS)
- 14Does NC-2200w work with Windows Vista?
- 15Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 16"JAM REAR" error appears on the LCD. What should I do?
- 17"JAM MP TRAY" error appears on the LCD. What should I do?
- 18I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 19What can happen if the wrong paper is used in your machine.
- 20I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 21I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 22How can I print envelopes?
- 23I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 24Uninstall the drivers. (Mac OS X 10.5)
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26What is the Network Shared printing?
- 27Can I print from or scan to Android™ Smartphone?
- 28When I select 2 sheets in Excel and try to print in 2-sided(Duplex) mode, I cannot. Why?
- 29When I print a PDF file in 2 in 1 mode, the printer prints dots after printing the first few pages. How do I stop this happening?
- 30Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 31"JAM INSIDE" error appears on the LCD. What should I do?
- 32"JAM TRAY 1", "JAM TRAY2" error message appears on the LCD. What should I do?
- 33The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 34Can I print from DOS applications?
- 35Can I print using the IPP protocol on Windows XP?
- 36How do I factory reset the print server?
- 37What is the BRAdmin Professional software used for?
- 38How do I change the print server password?
- 39How do I disable the APIPA protocol?
- 40What is the best printer driver to use-the PCL or BR-Script driver?
- 41How can I activate/deactivate the Toner Save Mode?
- 42The image is ghosted.
- 43I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 44I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 45Uninstall printer drivers (Linux)
- 46I cannot print from my computer via USB.
- 47I cannot print from my computer via network. (For Windows)
- 48Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 49Windows 7 Support Information
- 50Uninstall the drivers. (Mac OS X 10.6 - macOS 12)