FAQs & Troubleshooting
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134 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer status is Offline or Paused.
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5The printed letters are slanted, positioned incorrectly.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 8"JAM REAR" error appears on the LCD. What should I do?
- 9"JAM TRAY 1", "JAM TRAY2" error message appears on the LCD. What should I do?
- 10What is the BRAdmin Professional software used for?
- 11Paper size settings are unavailable when I print from OpenOffice (Linux)
- 12Can I print from or scan to Android™ Smartphone?
- 13When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 14"JAM DUPLEX" error appears on the LCD.
- 15What is UPnP and SSDP?
- 16I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 17I am unable to print from a client PC to a printer on a print server. (Linux)
- 18Pre-Required Procedures (Linux)
- 19Open the Control Panel (For Windows)
- 20What is the Network Shared printing?
- 21I cannot print from my computer via network. (For Windows)
- 22Does NC-2200w work with Windows Vista?
- 23Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 24Uninstall the drivers. (Mac OS X 10.5)
- 25The printer has power problems. What should I do?
- 26Where do I find the complete User's Guide?
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28Cannot print after a Windows 10 update (June 2020)
- 29Large characters are printed incorrectly. (Linux)
- 30I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 31I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 32I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 33Delete print jobs from the print queue.
- 34How to identify your Operating System (OS).
- 35A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 36When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 37I cannot print from my computer via network. (For Macintosh)
- 38I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 39When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 40When I print a PDF file in 2 in 1 mode, the printer prints dots after printing the first few pages. How do I stop this happening?
- 41What kind of paper can I use?
- 42"JAM MP TRAY" error appears on the LCD. What should I do?
- 43Black toner marks appear across the page.
- 44White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 45White lines appears down the page.
- 46Can I use non-Brother or third party supplies with the Brother machine?
- 47What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 48How do I lock the control panel settings?
- 49Change the language displayed on my Brother machine's LCD.
- 50How do I factory reset the print server?