FAQs & Troubleshooting
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134 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4"JAM MP TRAY" error appears on the LCD. What should I do?
- 5How do I factory reset the print server?
- 6Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8The printer status is Offline or Paused.
- 9Uninstall the printer drivers (For Windows)
- 10Uninstall the drivers. (Mac OS X 10.5)
- 11Cannot print after a Windows 10 update (June 2020)
- 12Delete print jobs from the print queue.
- 13Install the built-in drivers (For Windows 8 and Windows 10)
- 14Change the printer driver settings (Windows/macOS)
- 15When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 16Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 17Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 18When I print a PDF file in 2 in 1 mode, the printer prints dots after printing the first few pages. How do I stop this happening?
- 19Printouts have toner specks.
- 20"JAM INSIDE" error appears on the LCD. What should I do?
- 21What is UPnP and SSDP?
- 22Can I print from DOS applications?
- 23What can happen if the wrong paper is used in your machine.
- 24What is the BRAdmin Professional software used for?
- 25What is the recommended paper?
- 26How can I activate/deactivate the Toner Save Mode?
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 29I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 30Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 31Black toner marks appear across the page.
- 32How do I lock the control panel settings?
- 33What is the best printer driver to use-the PCL or BR-Script driver?
- 34Vertical black lines appear on the printout.
- 35Windows 10 Support Information
- 36How to identify your Operating System (OS).
- 37The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 38What is the Network Shared printing?
- 39Can I print from and scan to iPhone, iPod touch and iPad?
- 40I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 41"JAM DUPLEX" error appears on the LCD.
- 42"JAM TRAY 1", "JAM TRAY2" error message appears on the LCD. What should I do?
- 43I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 44Printouts have wrinkles or creases.
- 45White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 46Can I print using the IPP protocol on Windows XP?
- 47What are the expected yields of the consumables?
- 48I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 49The image is ghosted.
- 50The printed letters are slanted, positioned incorrectly.