FAQs & Troubleshooting
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169 Results
- 1Install the built-in drivers (For Windows 8 and Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3The printer status is Offline or Paused.
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5What is Brother iPrint&Scan?
- 6Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8How to identify your Operating System (OS).
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10Use the Universal Printer Driver for PCL
- 11There is no jammed paper in the machine, but still the Paper LED is ON or Flashing.
- 12Printouts have a curl or wave.
- 13What is the printable area per page?
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 17The paper is skewed when it's printed.
- 18Can I use non-Brother or third party supplies with the Brother machine?
- 19How do I clear paper jams?
- 20I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22Cannot print after a Windows 10 update (June 2020)
- 23I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 24Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 27Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 28The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 29Can I print from or scan to Android™ Smartphone?
- 30The printer prints unexpectedly or it prints garbage.
- 31The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 32Printouts (envelopes) have creases.
- 33Can I print from DOS applications?
- 34Replace the drum unit.
- 35What are the expected yields of the consumables?
- 36What is the recommended paper?
- 37Replace the toner cartridge
- 38The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 39What is the Network Shared printing?
- 40Print a Printer Settings page.
- 41Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 42How do I change the length of time the machine will wait until it goes into Sleep Mode?
- 43What driver package format is supported by my Linux distribution?
- 44I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 45I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 46To install the printer driver easily using a tool. (Linux)
- 47Check the firmware version.
- 48Protect your Brother machine against unauthorised access over the network
- 49Delete print jobs from the print queue.
- 50Download a file from the "Downloads" section and save it to Windows 8 computer.