FAQs & Troubleshooting
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- 1Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 2Printouts have a curl or wave.
- 3Printouts have wrinkles or creases.
- 4When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 5Can I print using the IPP protocol on Windows XP?
- 6How do I factory reset the print server?
- 7Install the built-in drivers (For Windows 8 and Windows 10)
- 8Does NC-2200w work with Windows Vista?
- 9Change the printer driver settings (Windows/macOS)
- 10Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 11I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13What driver package format is supported by my Linux distribution?
- 14Cannot print after a Windows 10 update (June 2020)
- 15Delete print jobs from the print queue.
- 16How to identify your Operating System (OS).
- 17The printer status is Offline or Paused.
- 18The paper is skewed when it's printed.
- 19All the lights are flashing together. Red Status and amber Paper, Toner, Drum lights are all flashing.
- 20I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 21I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 22Why does the Drum LED blink ?
- 23What is a "Generic PCL Driver"?
- 24What kind of memory can I use?
- 25What is UPnP and SSDP?
- 26Printouts (envelopes) have creases.
- 27White lines appear across the page.
- 28Replace the drum unit.
- 29The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32Functions supported in the Windows 7 built-in drivers
- 33Black toner marks appear across the page.
- 34Can I use non-Brother or third party supplies with the Brother machine?
- 35Can I print from DOS applications?
- 36What are the expected yields of the consumables?
- 37What is the printable area per page?
- 38How do I install the Optional Tray Unit? - For USA and Canada
- 39Large characters are printed incorrectly. (Linux)
- 40Print command (LPR) (Linux)
- 41I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 42I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 43Pre-Required Procedures (Linux)
- 44I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 45Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 46I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 47When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 48I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50My machine prints 2-sided when I select 1-sided printing in the driver (Linux)