FAQs & Troubleshooting
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126 Results
- 1How can I print envelopes?
- 2How do I install additional memory?
- 3How do I load A5 paper?
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5Change the printer driver settings (Windows/macOS)
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 7The printer stopped receiving data half way through the print job. What should I do?
- 8I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer front panel, or in the driver? And if I change the setting in the driver, will the printer front panel setting be used?
- 9The printer status is Offline or Paused.
- 10What is the life of the consumables?
- 11How do I enable/disable the printer power save mode setting?
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13I am using the Windows driver. How can I change or save the 2-sided(Duplex) Print setting?
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15Delete print jobs from the print queue.
- 16Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 18How do I perform a factory reset?
- 19The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 20Download a file from the "Downloads" section and save it to Windows 8 computer.
- 21When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 22Print on both sides of the paper.
- 23How can I activate/deactivate the Toner Save Mode?
- 24Functions supported in the Windows 7 built-in drivers
- 25What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 26When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 27The paper is creased.
- 28The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 29What kind of consumables or options does this printer use?
- 30Uninstall the printer drivers (For Windows)
- 31Can I print from or scan to Android™ Smartphone?
- 32I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 33When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 34How do I install the Optional Tray Module?
- 35What is the BRAdmin Professional software used for?
- 36I'm trying to feed the paper from the Multi-purpose tray. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 37I cannot print from my computer via USB.
- 38Windows 7 Support Information
- 39I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 40Color around the edge of printing is incorrect.
- 41How to identify your Operating System (OS).
- 42I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 43Can I print from and scan to iPhone, iPod touch and iPad?
- 44I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 45Uninstall the drivers. (Mac OS X 10.5)
- 46Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 47Can I use non-Brother or third party supplies with the Brother machine?
- 48How can I know how many pages the printer has printed?
- 49How do I change the print server password?
- 50What is the recommended paper?