FAQs & Troubleshooting
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218 Results
- 102/14/2024I cannot print using my Brother machine on a wireless network (Mac)
- 202/14/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 308/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 406/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 506/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 606/01/2023Delete print jobs from the print queue.
- 705/16/2023I cannot print from my computer via USB.
- 804/26/2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 904/07/2023I cannot print using my Brother machine on a wireless network (Windows)
- 1003/27/2023"Offline" appears on the Status Monitor.
- 1103/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1203/27/2023Change the printer driver settings (Windows/macOS)
- 1303/27/2023The printer status is Offline or Paused.
- 1403/24/2023Open the Status Monitor
- 1502/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 1602/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 1712/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 1812/19/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 1912/13/2022How to identify your Operating System (OS).
- 2011/24/2022What are supported file formats for the direct print feature?
- 2111/16/2022Paper size settings are unavailable when I print from OpenOffice (Linux)
- 2211/07/2022How do I replace the Belt Unit?
- 2311/07/2022What is the default node name of the Brother Print Server?
- 2411/07/2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 2511/07/2022Replace the drum unit.
- 2610/31/2022I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 2710/31/2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 2810/25/2022How do I replace the Belt Unit?
- 2910/12/2022Can I print from DOS applications?
- 3009/20/2022Replace the drum unit.
- 3108/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3208/30/2022How do I replace the Waste toner box?
- 3308/22/2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 3408/09/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 3508/03/2022How do I use the "Print to file" feature?
- 3607/26/2022When I print directly from the USB flash drive only an error page prints. What can I do?
- 3707/20/2022Uninstall the drivers. (Mac OS X 10.5)
- 3807/20/2022How do I replace the Waste toner box?
- 3906/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 4006/20/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 4105/09/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4204/20/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4304/11/2022Wireless setup is requesting a WPS PIN to complete the setup
- 4404/01/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 4503/24/2022I cannot find some option in the Printing preferences. (For Windows)
- 4603/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 4703/17/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 4811/10/2021Open the Control Panel (For Windows)
- 4910/12/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 5009/30/2021Uninstall the printer drivers (For Windows)