FAQs & Troubleshooting
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173 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2How do I improve the color density? (Print Calibration)
- 3"JAM INSIDE" error appears on the LCD. What should I do?
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 7Printouts have a curl or wave.
- 8Replace the toner cartridge
- 9My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 10The printer status is Offline or Paused.
- 11Cannot print after a Windows 10 update (June 2020)
- 12I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 13Delete print jobs from the print queue.
- 14Can I use AirPrint with my Brother machine?
- 15How to identify your Operating System (OS).
- 16Can I print from or scan to Android™ Smartphone?
- 17Change the printer driver settings (Windows/macOS)
- 18I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 19Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 20How do I replace the Waste toner box?
- 21Can I use non-Brother or third party supplies with the Brother machine?
- 22Can I print from DOS applications?
- 23Replace the drum unit.
- 24How do I adjust the print position of each color?
- 25I want to print using CUPS while keeping SELinux enabled. (Linux)
- 26How do I clean the Drum Unit?
- 27I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 28Can I print on transparencies e.g. for overhead projectors?
- 29I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 30Adjust color settings by using the custom setting in the printer driver
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 32Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 33When I print from Adobe® PhotoShop® with the BR-Script Printer Driver, the dark colors in the document are printed in Black. What can I do?
- 34How do I replace the Belt Unit?
- 35"JAM MP TRAY" error appears on the LCD. What should I do?
- 36How can I clean the inside of the printer?
- 37I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 38Printouts have wrinkles.
- 39Replace the drum unit.
- 40What is the recommended paper?
- 41How do I install additional memory?
- 42My Brother machine misfeeds paper.
- 43The printer cannot print full pages of a document. An error message "Out of Memory" appears.
- 44Uninstall the drivers. (Mac OS X 10.5)
- 45The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 46I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 47Print command (cupswrapper) (Linux)
- 48I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 49The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 50Protect your Brother machine against unauthorised access over the network