FAQs & Troubleshooting
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145 Results
- 1Print on custom-size (Long) paper.
- 2How do I load A5 paper?
- 3The printer stopped receiving data half way through the print job. What should I do?
- 4What is the life of the consumables?
- 5What are the difference between PCL Driver and PS(PostScript) Driver?
- 6How can I print on transparency sheets?
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8What are the unsuitable types of paper to use on this printer?
- 9How do I replace the transfer roll cartridge?
- 10How to identify your Operating System (OS).
- 11The printer status is Offline or Paused.
- 12I don't know which driver I'm using, a PCL driver or a BR-Script driver. How can I check?
- 13What do LCD messages on Display (Error Messages) mean?
- 14Selecting the best possible print quality from a Windows PC
- 15How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 16The machine does not print anything.
- 17Printing Watermarks from a Windows PC
- 18How can I use the BRAdmin Professional Software to View and change printer information?
- 19Cannot print after a Windows 10 update (June 2020)
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 21I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 22How can I set an IP Address / Subnet Mask / Gateway Address?
- 23The printer stopped receiving data halfway through the print job. What should I do?
- 24When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 25The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 26I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer front panel, or in the driver? And if I change the setting in the driver, will the printer front panel setting be used?
- 27My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 28How can I print envelopes?
- 29"Duplex Jam Open B-cover" error appears on the LCD. What should I do?
- 30The printed letters are slanted, positioned incorrectly.
- 31I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 32How do I change the print server password?
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34Download a file from the "Downloads" section and save it to Windows 8 computer.
- 35The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 36Can I print from or scan to Android™ Smartphone?
- 37What is Windows® ICM profiles?
- 38When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 39I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 40Uninstall the drivers. (Mac OS X 10.5)
- 41Can I use non-Brother or third party supplies with the Brother machine?
- 42What can happen if the wrong paper is used in your machine.
- 43When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 44How can I know how many pages the printer has printed?
- 45What is the BRAdmin Professional software used for?
- 46What are the suitable types of paper for this printer?
- 47What is the best printer driver to use-the PCL or BR-Script driver?
- 48Print on both sides of the paper.
- 49How do I install additional memory?
- 50Replace the toner cartridge.