FAQs & Troubleshooting
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182 Results
- 1Add your Brother machine with AirPrint (macOS)
- 2Replace Drum
- 3What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 4Replace Toner
- 5Toner Low
- 6Set up your Brother machine on a wireless network.
- 7Wireless setup is requesting a WPS PIN to complete the setup
- 8I cannot print using my Brother machine on a wireless network (Mac)
- 9Calibrate or Calibration Failed or Calibration.
- 10Print on envelopes, labels or thick paper from the Manual feed slot
- 11Jam Inside
- 12Reset the print server to the default factory settings.
- 13Replace Fuser
- 14How to identify your Operating System (OS).
- 15The printer status is Offline or Paused.
- 16Replace Belt unit
- 17Jam 2-sided
- 18Jam Rear
- 19Jam Tray 1
- 20Change the printer driver settings (Windows/macOS)
- 21I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 22Adjust color settings by using the custom setting in the printer driver
- 23Turn the Toner Save Mode on or off.
- 24Drum Stop
- 25Print both sides of paper or a booklet automatically
- 26"Offline" appears on the Status Monitor.
- 27I cannot print using my Brother machine on a wireless network (Windows)
- 28The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 29Printing on plain paper, thin paper, recycled paper or bond paper from the Manual feed slot (video instructions available)
- 30Can I print from or scan to Android™ Smartphone?
- 31I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 32Load paper in the paper tray
- 33I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 34Enable the Brother machine's network interface.
- 35No Tray
- 36Print Unable XX
- 37Cartridge Error
- 38Clean the drum unit
- 39I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 40I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 41The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 42Replace PF Kit xx
- 43I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 44Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 45I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 46What is Brother iPrint&Scan?
- 47I still receive the error message "Replace Drums", "Replace Drum: X", "Drum End Soon", or "Drum End Soon: X" after I replace the drum unit with a new one.
- 48Fuser Error or Self-Diagnostic
- 49No Toner
- 50Carry out calibration to improve the color density