FAQs & Troubleshooting
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209 Results
- 1The printer status is Offline or Paused.
- 2Configure the Brother machine for a wireless network with a USB or network cable using the Installation CD-ROM
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Can I print from or scan to Android™ Smartphone?
- 5Turn the Toner Save Mode on or off.
- 6Check the IP addresses of your PC and the Brother machine
- 7Verify the Brother machine connected to the Wireless Network (For Windows)
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Delete print jobs from the print queue.
- 10How to identify your Operating System (OS).
- 11Can I use non-Brother or third party supplies with the Brother machine?
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 14Jam Inside
- 15Reset the network settings to the factory default
- 16Clean the drum unit
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 20Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 21Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 22Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24WT Box End Soon
- 25What are the differences between an 'Ad hoc mode' and 'Infrastructure mode' network?
- 26Out of Memory
- 27Jam Rear
- 28Jam Tray 1
- 29I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 30What can happen if the wrong paper is used in your machine.
- 31What is the printable area per page?
- 32My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 33Print the Network Configuration List
- 34I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 35Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 36I'm having a problem with the print quality. How can I resolve it?
- 37Clean the LED head
- 38Can I buy any MICR toner?
- 39I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 40I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 41I cannot install Brother drivers on Debian 10 or later (Linux)
- 42What driver package format is supported by my Linux distribution?
- 43Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 44I get a TS error when trying to print on a wireless network.
- 45The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 46Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 47Download a file from the "Downloads" section and save it to Windows 8 computer.
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49What is Brother iPrint&Scan?
- 50Can I print on transparencies e.g. for overhead projectors?
