FAQs & Troubleshooting
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169 Results
- 1Adjust color settings by using the custom setting in the printer driver
- 2Reprint the last print job
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Print on plain paper or bond paper from the Manual feed slot
- 5The printer status is Offline or Paused.
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7Print a Test page
- 8Check the IP addresses of your PC and the Brother machine
- 9Out of Memory
- 10Install extra memory
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12The printer prints unexpectedly or it prints garbage data.
- 13Drum Error (Drum!)
- 14Print both sides of paper manually (Manual Duplex Printing for Macintosh)
- 15What driver package format is supported by my Linux distribution?
- 16Delete print jobs from the print queue.
- 17How to identify your Operating System (OS).
- 18No Belt Unit
- 19The paper is skewed when it's printed.
- 20Carry out calibration to improve the color density
- 21When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 22Envelope creases
- 23Print on envelopes, labels or thick paper from the Manual feed slot
- 24Clean the corona wire
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26Change the printer driver settings (Windows/macOS)
- 27I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 28Turn the Toner Save Mode on or off.
- 29I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 32Jam Tray 1
- 33What kind of memory can I use?
- 34What is the BRAdmin Professional software used for?
- 35My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37Cannot print after a Windows 10 update (June 2020)
- 38I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 39Protect your Brother machine against unauthorised access over the network
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41I cannot print from my computer via USB.
- 42No Waste Toner
- 43When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 44The color of your printouts is not what you expected
- 45Clean the drum unit
- 46When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 47What kind of paper can I use?
- 48What is the printable area per page?
- 49Verify the Brother machine connected to the Wired Network (For Windows)
- 50The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.