FAQs & Troubleshooting
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162 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Print a Test page
- 3I'm having a problem with the print quality. How can I resolve it?
- 4Adjust color settings by using the custom setting in the printer driver
- 5Print on envelopes, labels or thick paper from the Manual feed slot
- 6Replace WT (waste toner) Box
- 7I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 8Print on plain paper or bond paper from the Manual feed slot
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10How to identify your Operating System (OS).
- 11Change the printer driver settings (Windows/macOS)
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14WT Box End Soon
- 15I cannot connect to the print server using my web browser. What should I do?
- 16Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 17What kind of memory can I use?
- 18The printer status is Offline or Paused.
- 19Replace Belt unit
- 20Turn the Toner Save Mode on or off.
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22Can I use AirPrint with my Brother machine?
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 25The documents I print from my computer have a curl to them when they feed out of the Brother printer. How do I reduce the paper curl?
- 26What kind of paper can I use?
- 27Jam Tray 1
- 28Can I print from DOS applications? What printer driver emulation can be used?
- 29My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 30Clean the paper pick-up roller
- 31The toner does not fix to paper well. How do I improve the toner fixing? (poor fixing)
- 32My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34Open the Control Panel (For Windows)
- 35Can I print from or scan to Android™ Smartphone?
- 36I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 37No Paper
- 38Clean the corona wire
- 39I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 40When I print images, the quality is not good (Linux)
- 41Verify the Brother machine connected to the Wired Network (For Macintosh)
- 42I cannot print from my computer via network. (For Macintosh)
- 43What driver package format is supported by my Linux distribution?
- 44The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 45I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 46"Offline" appears on the Status Monitor.
- 47Delete print jobs from the print queue.
- 48What is the difference between the toner cartridge and the drum unit?
- 49I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 50I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)