FAQs & Troubleshooting
![]() |
Popular |
144 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3"JAM A1" / "JAM A2" error appears on the LCD. What should I do?
- 4Why does my Brother machine make a clunking noise when powered on or printing?
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 6Download a file from the "Downloads" section and save it to Windows 8 computer.
- 7What driver package format is supported by my Linux distribution?
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9Install the built-in drivers (For Windows 8 and Windows 10)
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11Delete print jobs from the print queue.
- 12What kind of memory can I use?
- 13"JAM E" error appears on the LCD. What should I do?
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17Change the printer driver settings (Windows/macOS)
- 18Does the optional lower tray unit handle legal size paper?
- 19Can I print from DOS applications?
- 20"JAM C" error appears on the LCD. What should I do?
- 21"JAM B" error appears on the LCD. What should I do?
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23How to identify your Operating System (OS).
- 24Can I print from or scan to Android™ Smartphone?
- 25I cannot print from my computer via network. (For Macintosh)
- 26Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 27I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 28"JAM D" error appears on the LCD. What should I do?
- 29Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 30When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 31I cannot print from my computer via USB.
- 32How can I clean the inside of the printer?
- 33I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 34I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 35I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 36What is the Network Shared printing?
- 37I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 38The paper is skewed when it's printed.
- 39I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 40When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 41The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 42What kind of paper can I use?
- 43The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 44I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 45What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 46How do I install additional memory?
- 47Paper size settings are unavailable when I print from OpenOffice (Linux)
- 48I am unable to print from a client PC to a printer on a print server. (Linux)
- 49The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 50I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)