FAQs & Troubleshooting
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270 Results
- 1Check Connection
- 2Use the Universal Printer Driver for PCL
- 3What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 4MANUAL FEED
- 5What is Brother iPrint&Scan?
- 6Jam Rear
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8REPLACE DRUM
- 9How to identify your Operating System (OS).
- 10Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 11Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 12Drum End Soon
- 13Can I use AirPrint with my Brother machine?
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 15Print on envelopes, labels, or thick paper from the manual feed slot.
- 16Can I print from or scan to Android™ Smartphone?
- 17Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 18JAM INSIDE
- 19Replace Toner
- 20I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 21The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 22Scan multiple pages into one file instead of each scan being saved as a separate file.
- 23Can I check the remaining life of my Brother machine's drum?
- 24Reset the network settings to the factory default
- 25Curled
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28Envelope creases
- 29Set up your Brother machine on a wireless network.
- 30What driver package format is supported by my Linux distribution?
- 31I cannot print using my Brother machine on a wireless network (Mac)
- 32The printer status is Offline or Paused.
- 33I can print but cannot scan via network. (For Windows)
- 34When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 35Toner Low or Prepare New Toner Cartridge
- 36JAM DUPLEX
- 37Page skewed
- 38Pre-Required Procedures (Linux)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40"Offline" appears on the Status Monitor.
- 41Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 42Discover the MAC address of the Brother network card
- 43Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 44Clean the paper pick-up roller (video instructions available)
- 45Curled (video instructions available)
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 48I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 49When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 50Print the WLAN report