FAQs & Troubleshooting
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270 Results
- 1Check Connection
- 2Use the Universal Printer Driver for PCL
- 3MANUAL FEED
- 4What is Brother iPrint&Scan?
- 5Can I print from or scan to Android™ Smartphone?
- 6Replace Toner
- 7What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 10Can I check the remaining life of my Brother machine's drum?
- 11Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13How to identify your Operating System (OS).
- 14Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 15REPLACE DRUM
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17Scan multiple pages into one file instead of each scan being saved as a separate file.
- 18Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 19Print on envelopes, labels, or thick paper from the manual feed slot.
- 20I cannot print using my Brother machine on a wireless network (Windows)
- 21Drum End Soon
- 22Envelope creases
- 23Set up your Brother machine on a wireless network.
- 24I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 25Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 26Jam Rear
- 27The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 28"Offline" appears on the Status Monitor.
- 29Print the WLAN report
- 30CARTRIDGE ERROR
- 31When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 32Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 33I get a TS error when trying to print on a wireless network.
- 34I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 35Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 36Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 37JAM INSIDE
- 38Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 39Clean the paper pick-up roller.
- 40I cannot install Brother drivers on Debian 10 or later (Linux)
- 41I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 42Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 43Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 44Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 45Can I use AirPrint with my Brother machine?
- 46The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 47Reset the network settings to the factory default
- 48I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 49"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 50I cannot print using my Brother machine on a wireless network (Mac)