FAQs & Troubleshooting
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215 Results
- 1Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 2REPLACE TONER
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 5The printer status is Offline or Paused.
- 6REPLACE DRUM
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 9The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 10JAM INSIDE
- 11"Offline" appears on the Status Monitor.
- 12What is Brother iPrint&Scan?
- 13Print the Network Configuration page.
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15NO PAPER T1
- 16JAM DUPLEX
- 17Reset the print server to the default factory settings.
- 18Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 19How to identify your Operating System (OS).
- 20JAM REAR
- 21MANUAL FEED
- 22JAM TRAY 1
- 23The printer prints unexpectedly or it prints garbage data.
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25Change the printer driver settings (Windows/macOS)
- 26TONER LOW
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28I cannot connect my machine to the wireless network (For Windows)
- 29NO TONER
- 30SERVICE CALL
- 31Verify the Brother machine connected to the Wired Network (For Windows)
- 32What do the LED indications mean?
- 33DUPLEX DISABLED
- 34FRONT COVER OPEN or FUSER COVER OPEN
- 35Use the Network Connection Repair Tool (Windows)
- 36MEMORY FULL
- 37DRUM END SOON
- 38Can I print from or scan to Android™ Smartphone?
- 39I get a TS error when trying to print on a wireless network.
- 40What is Toner Continue Mode?
- 41I cannot print from my computer via network. (For Windows)
- 42I cannot print from my computer via network. (For Macintosh)
- 43DRUM ERROR
- 44CARTRIDGE ERROR
- 45DRUM STOP
- 46What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 47I cannot connect my machine to the wireless network (For Macintosh)
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49What driver package format is supported by my Linux distribution?
- 50FUSER ERROR