FAQs & Troubleshooting
![]() |
Popular |
215 Results
- 1Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 2Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 3The printer status is Offline or Paused.
- 4REPLACE DRUM
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6REPLACE TONER
- 7Print the Network Configuration page.
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 9JAM INSIDE
- 10MANUAL FEED
- 11"Offline" appears on the Status Monitor.
- 12The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 13Reset the print server to the default factory settings.
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15The printer prints unexpectedly or it prints garbage data.
- 16Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 17Can I print from or scan to Android™ Smartphone?
- 18What is Brother iPrint&Scan?
- 19How to identify your Operating System (OS).
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22JAM DUPLEX
- 23JAM TRAY 1
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Protect your Brother machine against unauthorised access over the network
- 26NO PAPER T1
- 27JAM REAR
- 28Curl or wavy
- 29I cannot connect my machine to the wireless network (For Windows)
- 30Use the Network Connection Repair Tool (Windows)
- 31I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 32Curled
- 33What is the printable area per page?
- 34Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 35Can I use AirPrint with my Brother machine?
- 36DRUM ERROR
- 37SERVICE CALL
- 38My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 39Print on labels and envelopes from the manual feed slot.
- 40Verify the Brother machine connected to the Wired Network (For Windows)
- 41What do the LED indications mean?
- 42What driver package format is supported by my Linux distribution?
- 43I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 44Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 45I cannot print from my computer via network. (For Macintosh)
- 46SIZE ERROR DX
- 47DRUM END SOON
- 48Wrinkles or creases
- 49I get a TS error when trying to print on a wireless network.
- 50Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.