FAQs & Troubleshooting
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148 Results
- 1The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 2How do I print a Test page?
- 3NO PAPER T1
- 4What do the LED indications mean?
- 5The printer prints unexpectedly or it prints garbage data.
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7JAM INSIDE
- 8REPLACE TONER
- 9How to identify your Operating System (OS).
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11DRUM STOP
- 12Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 13Print on both sides of paper (Auto 2-sided/Duplex Printing for Mac OS X 10.4.11 or later users).
- 14Print on labels and envelopes from the manual feed slot.
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 16Delete print jobs from the print queue.
- 17The printer status is Offline or Paused.
- 18"Offline" appears on the Status Monitor.
- 19Change the printer driver settings (Windows/macOS)
- 20I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 21FRONT COVER OPEN or FUSER COVER OPEN
- 22JAM TRAY 1
- 23Wrinkles or creases
- 24SERVICE CALL
- 25REPLACE DRUM
- 26I cannot print from my computer via USB.
- 27What driver package format is supported by my Linux distribution?
- 28I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 29Pre-Required Procedures (Linux)
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31I cannot find some option in the Printing preferences. (For Windows)
- 32Open the Control Panel (For Windows)
- 33Install the built-in drivers (For Windows 8 and Windows 10)
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35FUSER ERROR
- 36Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 37MANUAL FEED
- 38Can I use non-Brother or third party supplies with the Brother machine?
- 39When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 40Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 41To install the printer driver easily using a tool. (Linux)
- 42Clean the paper pick-up roller.
- 43JAM DUPLEX
- 44JAM REAR
- 45I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 46All black
- 47I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49Paper size settings are unavailable when I print from OpenOffice (Linux)
- 50The downloaded driver's name is different from my machine's name. (Linux)