FAQs & Troubleshooting
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198 Results
- 1The printer status is Offline or Paused.
- 2The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 3How can I configure my printer in a wireless network using SecureEasySetup™, Wi-Fi Protected Setup™ or AOSS™?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5"Offline" appears on the Status Monitor.
- 6Configure the Brother machine for a wireless network with a network cable using the Installation CD-ROM
- 7I cannot print from my computer via USB.
- 8What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 9What kind of paper can I use?
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11I cannot connect my machine to the wireless network.
- 12My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 13How do I install my printer on a wired network from a Windows PC?
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Cannot print after a Windows 10 update (June 2020)
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17How to identify your Operating System (OS).
- 18Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.4
- 19Can I print from or scan to Android™ Smartphone?
- 20Change the printer driver settings (Windows/macOS)
- 21I cannot print from my computer via network. (For Macintosh)
- 22I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 23What is Infrastructure mode?
- 24Print a Printer Settings page.
- 25What is a "Generic PCL Driver"?
- 26How can I clean the corona wire of the drum unit?
- 27Can I use non-Brother or third party supplies with the Brother machine?
- 28Replace the drum unit.
- 29Replace the toner cartridge
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31Open the Control Panel (For Windows)
- 32I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 33When I connect a network cable to the printer, I do not get any link lights.
- 34My Printer starts warming up in Sleep mode. What can I do?
- 35The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 36Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 37Print on both sides of the paper.
- 38Vertical black lines appear on the printout or printed pages have toner stains down the page.
- 39I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 40What driver package format is supported by my Linux distribution?
- 41Large characters are printed incorrectly. (Linux)
- 42Connect my machine to the wireless network without using the Wireless Setup Wizard (macOS 10.15)
- 43Pre-Required Procedures (Linux)
- 44I get a TS error when trying to print on a wireless network.
- 45The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 46Delete print jobs from the print queue.
- 47Download a file from the "Downloads" section and save it to Windows 8 computer.
- 48Verify the Brother machine connected to the Wireless Network (For Macintosh)
- 49Verify the Brother machine connected to the Wireless Network (For Windows)
- 50What is the difference between the toner cartridge and the drum unit?
