FAQs & Troubleshooting
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138 Results
- 1Replace the toner cartridge
- 2How to identify your Operating System (OS).
- 3The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 4The printer status is Offline or Paused.
- 5I cannot print from my computer via USB.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7Replace the drum unit.
- 8"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 9Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 10Print a Printer Settings page.
- 11What can happen if the wrong paper is used in your machine.
- 12How can I activate/deactivate the Toner Save Mode?
- 13What driver package format is supported by my Linux distribution?
- 14Pre-Required Procedures (Linux)
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 17Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 18What do the LED indications mean?
- 19What is the printable area per page?
- 20The printed letters are slanted, positioned incorrectly.
- 21I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 22"Offline" appears on the Status Monitor.
- 23Can I check the remaining life of the printer's toner cartridge?
- 24How do I cancel print jobs using the printer control panel?
- 25Print on both sides of the paper.
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Delete print jobs from the print queue.
- 30I cannot find some option in the Printing preferences. (For Windows)
- 31Change the printer driver settings (Windows/macOS)
- 32The paper is skewed when it's printed.
- 33I am using Windows. When I print a document, the printed page is blank. What should I do?
- 34How do I install the printer driver in Windows using a USB interface cable and the CD-ROM?
- 35How can I change the printer settings?
- 36What kind of paper can I use?
- 37How can I clean the inside of the printer?
- 38Print command (LPR) (Linux)
- 39All print jobs are aborted and nothing is printed. (Linux)
- 40When printing with monochrome laser printer, the print position shifts. (Linux)
- 41I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 42White lines appears down the page.
- 43I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 44How do I clear paper jams?
- 45I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 46I cannot install the driver when using the Driver Install Tool. (Linux)
- 47I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 48Paper size settings are unavailable when I print from OpenOffice (Linux)
- 49I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 50Large characters are printed incorrectly. (Linux)