FAQs & Troubleshooting
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- 1The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 2The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4The printer status is Offline or Paused.
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6What kind of paper can I use?
- 7The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9How to identify your Operating System (OS).
- 10When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 11I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 12The printer prints unexpectedly or it prints garbage.
- 13Replace the drum unit.
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Change the printer driver settings (Windows/macOS)
- 16I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 17Can I print from DOS applications?
- 18How do I factory reset the print server?
- 19What is the printable area per page?
- 20Print the Network Configuration List.
- 21Does NC-2200w work with Windows Vista?
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 24What do the LED indications mean?
- 25What can happen if the wrong paper is used in your machine.
- 26Install the built-in drivers (For Windows 8 and Windows 10)
- 27The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 28Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 29Uninstall the drivers. (Mac OS X 10.5)
- 30I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 31Download a file from the "Downloads" section and save it to Windows 8 computer.
- 32I cannot print from my computer via USB.
- 33The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 34Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 35When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 36How can I change the printer settings?
- 37I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 38Printouts have a curl or wave.
- 39Can I print using the IPP protocol on Windows XP?
- 40How do I change the print server password?
- 41What is the recommended paper?
- 42Replace the toner cartridge
- 43The driver installation finished successfully but I cannot print. (Linux)
- 44I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 45I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 46Uninstall printer drivers (Linux)
- 47I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 48Windows 7 Support Information
- 49When I print, marks or stains appears on the left, right or both sides of the page. The mark consistently repeats vertically down the printed page. What is the cause of this problem? How can I fix this problem?
- 50Print a Printer Settings page.